Member Services Associate - Branch

Member Services Representative Our mission is to deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our vision is to be the lifelong trusted partner of more and more members as they pursue their dreams. Our purpose in member services is that every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. About the role: We are seeking a full-time member services representative to join our team at our branch location in needham, ma. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success. Who we're looking for: We're looking for candidates who are: Experienced minimum of 1 year in customer service, banking, or a related field Strong communicators able to engage with members and understand their needs Tech-savvy comfortable using digital tools and learning new systems Detail-oriented able to multitask and prioritize effectively Professional and positive bring a great attitude and a member-first mindset What you'll do: As a member services representative, you will: Provide exceptional service to members visiting the branch Assist with transactions, account inquiries, and product education Understand and explain all products and services offered by direct federal Build relationships and trust through personalized service Maintain confidentiality and security of member information Navigate internal systems and stay up-to-date on new tools and processes Perform additional duties as assigned to support the team and our members Work environment: This is a 100% onsite position at our branch location in needham, ma. What we offer: Competitive hourly wage with performance-based incentives Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability insurance 401(k) with match and a pension plan Paid vacation, sick, and personal time Credit monitoring service Student loan paydown program Ongoing training and a supportive, growth-focused culture. Job status: non-exempt Pay range: $22.00 - $26.00 per hour, commensurate with experience Direct federal credit union is an equal opportunity employer (m/f/d/v).

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