Timeshare Compliance Manager

Why Capital VacationsAt Capital Vacations we offer access to 90 exclusive club destinations and thousands of partner resorts worldwide Were one of the fastest growing brands in vacation ownership and we reward performance aggressively Responsibilities Monitor and Enforce Sales Compliance PolicyManage Corrective Action Process for Sales Performance and ComplianceSales Performance for VPG will be owned by this positionWork with ReportingOwn the process to ensure Performance CAs and Coaching notes are returned on time every monthProgressive Compliance Corrective action will be tracked and administeredWork with Owner Services to Investigate AllegationsCustomer Resolutions Contact customers with Resolution Team to resolve customer satisfactions issuesTrack responses from the sitesCreate and manage a progressive tracking system for compliance allegations Non Negotiable Violations mis rep cancels and progressive corrective action by repReview QA ClosingsManage Provana programReview results of individual QA ClosingsProvide findings to Dir Compliance in order to coach and Train the QA Teams regularly; also doing 1 1 coaching for QAs in need of improvementReview weekly reporting for any Capital Sales exceptions DownpaymentDiscountsETCWhen the Compliance Manager takes ownership of the areas above a more strategic focus can collectively be provided to other areas of the department that need to be refined Focus on driving results Rescission Mis Rep Cancel Provision by managing daily activity and inspecting process executionManage the Training and Development Process of the QA TeamCreate Refine and Manage QA Performance ReportingWe need a more consistent process and report that we look at regularly that says ho the company each site and each QA is performing for a rescission standpointNeed a standard score card for QAs Provano will help with this and be a big part Rescission results will be anotherFocus on Capital Sales refinement to create better automation and remove certain aspects that lead to intermittent errors and suspense issuesRefine other processes within the department to create further efficiency and accuracy in the back of the house operation

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