General Manager

Collision General Manager Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.  Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.  Classic Collision offers competitive pay, benefits, and career advancement opportunities.  Please come and join our team!  Why Choose Classic Collision? Paid Weekly   Continuous Training Supportive Team Culture Medical/Dental/Vision Paid Time Off – 6 Paid Holiday Rewarding Work   The General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.  Essential Responsibilities Actively lead center level performance though: key metrics, quality, individual skill levels and culture  Communicate and manage the change process   Stay abreast of current vehicle repair procedures and technologies   Manage and hold all staff accountable for shop performance though Recipe Book execution.  Ensure customer satisfaction by coaching staff and resolve customer concerns as required  Recruit, interview and hire new staff as required  Train new hires regarding company policy and procedures  Promote safe, clean working conditions  Promote, develop and act as a liaison with area insurance contacts and other referral points  Contact all claims managers and dealer accounts every month Participate in external marketing and team building activities as requested  Other duties may be assigned as necessary   Skills/Requirements  Minimum of five years collision repair / auto body management experience REQUIRED  Proven leadership and track record of employee development  Ability to read and understand financial P&L statements required  ICAR Platinum certification preferred   Ability to travel up to 25%   Must have valid a driver's license and be eligible for insurance coverage    Working knowledge of CCC One estimating platform and management system   Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.    Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals   Ability to write routine reports and correspondence   Ability to speak effectively before groups of customers or employees of organization  Note  Critical features of this position are described under the heading.  They may be subject to change at any time due to reasonable accommodations or managements’ rights to reassign duties and responsibilities of this job at any time.     Physical Demands & Work Environment   Frequently required to stand   Frequently required to walk   Occasionally required to sit  Frequently required to use hands and fingers   Frequently required climb, balance, bend, stoop, kneel or crawl  Continually required to talk or hear   Continually required to lift/push weights up to 50 pounds    Behaviors/Competencies Integrity -Respect, and accountability at every level and in every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation -Develops and displays innovative approaches and ideas to our business Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed   Physical / Environmental While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear.  The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.  In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.    Classic Collision is an Equal Opportunity Employer As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.   Reasonable Accommodations Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@ or call (470)500-6808.  This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.  This job description is not a complete statement of all duties and responsibilities comprising the position.  Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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