Crew Member

JOB SUMMARY Provides personalized, exceptional guest service ensuring that every guest who chooses Culver's leaves happy. ESSENTIAL FUNCTIONS * Consistently provides excellent guest service and hospitality. * Demonstrates proper personal hygiene and food safety practices consistently. * Maintains a neat, well-groomed uniformed appearance. * Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently. * Assists guests with product knowledge and promotional information upon request accurately. * Follows company safety standards at all times and looks out for the safety of other team members and guests. * Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist. * Handles guest comments promptly and courteously. * Performs primary position responsibilities timely and accurately. * Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished. * Performs back-up support accurately and timely after secondary responsibilities are accomplished. * Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request. * Answers the telephone courteously and professionally, within three rings. * Prepares quality products while maintaining: portion control and presentation within service goal times. * Attends all team member meetings. QUALIFICATIONS * Flexible schedule * Reading and writing skills required * Communicates with guests, team and management * Maintains a sense of urgency * Demonstrates trained food safety knowledge PHYSICAL ABILITIES * Stand Constantly * Walk Constantly * Sit Occasionally * Handling Constantly * Lift / carry 10 lbs or less Constantly * Lift / carry 11-20 lbs Constantly * Lift / carry 21-50 lbs Frequently * Lift / carry 51-100 lbs Occasionally TEAM MEMBER PERFORMANCE SUCCESS FACTORS * COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests. * CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback. * DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information. * INNOVATION &CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges. * PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities. * COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service. * QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies. * ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to bgin work assignments. Delivers quality work product using resources and time allocated.

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