Dispatcher

Full-Time | In-OfficeWho We AreYou’re the best—and you want to join a team that appreciates you, where you can create your own opportunities.RR Electric Heating & Air continues to grow because we only hire the best—and our customers love us for it. We proudly serve Moorpark, Simi Valley, Thousand Oaks, and the surrounding Ventura County communities.You’ve probably seen our trucks around town. What you may not know is what it’s like to work here.At RR Electric Heating & Air, we don’t cut corners. We believe in doing things the right way, supporting our team, and creating opportunities for growth. People often come to us looking for a job. They stay because they find a career, a team that supports them, and real opportunities to grow.Why We Need YouOur company is growing, and our service team depends on strong coordination between customers, technicians, and the office.That’s where you come in.We’re looking for a high-performing Dispatcher who is organized, proactive, and thrives in a fast-paced environment. This role is critical to keeping our operations running smoothly and ensuring every customer receives the excellent service we are known for.This is not just answering phones—this is a key operational role.The Big TaskYou will manage the daily service schedule by evaluating incoming service requests and matching the right technician to the right job while keeping customers and technicians informed throughout the day.Your work directly impacts customer satisfaction, technician productivity, and company performance.Key ResponsibilitiesScheduling & Dispatch• Assign technicians to service calls based on skillset, location, and urgency• Monitor and adjust the service schedule throughout the day• Review job history and equipment information before dispatching• Ensure no calls remain unassignedCustomer Communication• Send appointment confirmations and reminders• Provide updates to customers throughout the day• Notify customers of delays when necessary• Send technician “on the way” notifications• Document all communication in the systemTechnician Support• Respond quickly to technician calls and requests• Provide job information and scheduling support• Assist with purchase orders and operational needs• Support coordination of financing and job follow-upsPermits & Inspections• Monitor permit portals• Schedule inspections when required• Track inspection schedules and updatesJob Closeout & End-of-Day Operations• Verify technician debrief completion• Confirm payments were collected• Ensure job notes are accurate and complete• Close completed jobs properly in the system• Confirm next-day appointments• Ensure the schedule is clean for the following dayWhat Makes a Great Dispatcher HereThe best dispatchers in this role are:✔ Highly organized✔ Calm under pressure✔ Excellent communicators✔ Strong problem-solvers✔ Able to manage multiple priorities at once✔ Team players who care about customer experiencePrevious dispatching or scheduling experience in HVAC, electrical, plumbing, or home services is a big plus.Compensation & BenefitsPay: $20 – $26 per hour (based on experience)Benefits include:• Health Insurance• Dental Insurance• Life Insurance• Retirement Plan• Aflac CoverageAdditional perks:• Modern dispatch technology and integrated systems• Ongoing training and professional development• Advancement opportunities as the company growsWork Environment• Full-time position• In-office role in Moorpark, CA• Fast-paced, team-oriented environment• Direct collaboration with technicians and office staffOur CultureA family.This is last on the list because it’s the most important. We care about our team and expect you to bring that same level of care when you join.We do more than just work together. You’ll enjoy company events, celebrate wins together, and build lasting friendships at RR Electric Heating & Air.Ready to Join the Team?If you want to be part of something bigger than just a job—make this career move and find exactly what you’re looking for.Visit:today to start building your career with RR Electric Heating & Air.RR Electric Heating & Air is an Equal Opportunity Employer. 

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