Customer Operations Manager

Company DescriptionBKON is a leader in coffee extraction technology, revolutionizing the future of cold coffee with its patented RAIN (Reverse Atmospheric Infusion) brewing process. BKON is innovating the future of cold coffee for brands that value flavor-conscious consumers. RAIN's superpower is its ability to produce optimal flavor outcomes at high concentrations, enabling brands to deliver café-fresh drink experiences from shelf-stable packaged products. BKON's extraction expertise and partner-obsessed approach is helping catapult brands to cold coffee greatness.Role DescriptionThis is a full-time, on-site opportunity for a Customer Operations Manager. This role is the central hub between Sales, Production, Quality, and external co-packers, owning the end-to-end coordination of made-to-order customer orders from PO through delivery. This role is centered on planning, communication, and accountability across the full order lifecycle.By connecting customer demand with internal and partner execution, the Customer Operations Manager enables the business to deliver high-quality products on time while improving efficiency across teams.Key Responsibilities:Order Management & OwnershipReceive, review, and enter customer purchase ordersValidate order details including product specifications, quantities, and timingOwn and track the full order lifecycle through deliveryProduction & Co-Packer CoordinationTranslate customer demand into actionable production requirementsPartner with internal production teams to align on schedules, capacity, and prioritiesCoordinate with co-packers to manage production timelines, requirements, and order executionMonitor progress and proactively address risks to on-time deliveryMaterials & ReadinessEnsure all required materials (ingredients, packaging, labels) are available ahead of productionCoordinate with suppliers and internal teams to resolve shortages or timing issuesLogistics PlanningDetermine shipment timing and requirements based on production completion and customer needsCoordinate shipment plans and ensure internal teams have clear direction for executionCustomer & Cross-Functional CommunicationServe as a key point of contact for order status and updatesProvide proactive communication regarding timelines, delays, or changesAct as liaison between Sales, Production, QA, and external partners to ensure alignmentQualifications3-7 years of experience in operations, supply chain, customer operations, or production coordination in a manufacturing environmentStrong organizational and project management skills with attention to detailAbility to manage multiple priorities in a fast-paced settingExcellent communication and cross-functional collaboration skillsProficiency in Excel and order management or ERP systemsPreferred ExperienceFood & beverage, CPG, or regulated manufacturing environmentsExperience working with co-packers or contract manufacturing partnersFamiliarity with production scheduling and order fulfillment workflowsKey Attributes for SuccessHighly proactive and solutions-orientedStrong sense of ownership and accountabilityComfortable operating in a hands-on, evolving environmentAble to balance detail orientation with big-picture coordinationCompensation$65K-$75K, depending upon experienceHealth, dental & vision PTO plan

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