Customer Service Rep (07133)

Company Description Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment. * Serve as the primary point of contact for customer inquiries, providing prompt and accurate information * Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions * Process orders, returns, and exchanges efficiently while maintaining attention to detail * Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner * Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers * Document customer interactions and update customer records in our CRM system * Identify and escalate complex issues to appropriate team members or management when necessary * Participate in team meetings and training sessions to continuously improve customer service skills * Contribute to the development of customer service best practices and standard operating procedures * Meet or exceed established performance metrics and quality standards Qualifications * Excellent verbal and written communication skills with the ability to convey information clearly and concisely * Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds * Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns * Proficiency in using computer systems, including keyboard and touch screen interfaces * Experience with customer relationship management (CRM) software * Ability to multitask and manage time effectively in a fast-paced environment * Basic math skills for processing transactions and handling financial inquiries * Knowledge of conflict resolution techniques and the ability to remain calm under pressure * Strong attention to detail and commitment to accuracy in all tasks * Ability to work independently and collaboratively as part of a team * Flexibility to adapt to changing priorities and customer needs * High school diploma or equivalent; additional customer service training or certification is a plus * Previous customer service experience preferred, but not required for candidates demonstrating strong potential Additional Information All your information will be kept confidential according to EEO guidelines.

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