Service Advisor

Join Our Team as a Service AdvisorAs a Service Advisor, you'll be the face of our service department and trusted guide for our customers throughout their service visit. This is a fast-paced, high-energy role where your communication skills and customer-first mindset directly impact our success - and your earning potential.About UsFor over 50 years, the Banner Automotive Group has proudly served our community with honesty, quality, and a commitment to exceptional customer service. We're not just fixing cars - we're building relationships that last generations. If you're passionate about people, cars, and delivering an outstanding experience, we want you on our team.We believe in creating a superior customer experience through empowered employees who take pride in what they do. We are committed to long-term growth, teamwork, and providing the tools you need to succeed.If you're ready to take your career to the next level with a trusted brand like Ford Motor Company, we want to meet you.What You'll DoWelcome customers with energy and professionalism in the service driveActively listen to concerns and translate them into clear repair ordersRecommend maintenance and repairs based on vehicle condition and Ford guidelinesKeep customers informed on repair progress, timelines, and costsWork closely with technicians to ensure quality and efficiencyReview completed work with customers in a clear, confidence building wayDeliver an exceptional experience that drives loyalty and repeat businessSupport warranty work, recalls, and manufacturer service campaignWhat We OfferCompetitive compensationPaid training and ongoing professional developmentExcellent benefits package401k with generous company matchPaid time offEmployee vehicle purchase & service discountsLong-term career growth with a dealership that invests in its peopleWhat We're Looking ForPrevious Service Advisor or automotive service experience preferredStrong people skills - you enjoy helping customers and solving problemsAbility to thrive in a fast-paced, team-oriented environmentBasic automotive knowledge or a desire to learn Ford systemsComputer proficiency (CDK experience is a plus)Professional appearance, positive attitude, and strong work ethicValid driver's license with an acceptable driving recordWhy You'll Love Working Here50 years of stability, trust, and community reputationLeadership focused on employee success and developmentHigh-volume service department with strong earning potentialTeam culture built on respect, integrity, and accountabilityWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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