IT Technical Services Analyst

The difference begins with team members who are deeply committed to not merely meeting but exceeding our guests' expectations every day. This commitment carries through to upper management and our Corporate Office, where we invest in providing our team members with the extensive training, development and support they need to succeed. Quality Dining, Inc. is currently seeking candidates to fill our Technical Services Analyst opening! The successful candidate will be responsible for providing first level support to managers of our restaurant locations. This job provides technical support for our restaurants, so hours are not static and include weekend coverage. Responsibilities include, but are not limited to: End user support via phone communications. The candidate will support MS Windows and Office, Micros and Aloha Point-of-Sale hardware and RES software and proprietary applications. Candidates should be familiar with remote control software. The Analyst will document trouble calls and provide timely responses to issues which requires efficient problem-solving skills. The candidate will be reliable and willing to work in office and restaurant environment The individual will identify and escalate cases, if necessary, to the appropriate support group. Job Specifications: This candidate will be responsible for occasionally completing clerical work as well as work to be completed on-site in-restaurant. The Technical Services Analyst will be required to and should be physically capable to perform tasks necessary to support this position. Schedule: Variable depending on needs of business and after-hours "on-call" responsibilities.. Candidates should have the following qualifications: Flexible schedule Good interpersonal skills Expertise in troubleshooting software, hardware, and basic network problems Ability to grasp business issues and translate to technical terms in course of problem resolution High level of problem-solving capabilities Accommodating "customer service" nature Proficient with Microsoft Word, Excel, and Outlook Good verbal and written communication skills Team orientation Quality Dining, Inc. is a restaurant company with over 200 locations in both casual dining and quick service segments with concepts such as Slim Chickens, Uptown Kitchen, Papa Vino's Italian Kitchen, and Burger King. This position offers an attractive compensation package which includes Medical, Dental, & Vision Insurance, 401(k), paid vacations, supplemental life insurance and more.

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