Front End Operations Manager

At Brookshire Grocery Company (BGC), we aim to build a thriving community for our employees. With five unique banners and over 215 stores across Texas, Louisiana, Arkansas, and Oklahoma, we offer an environment designed for success and personal growth. Whether you’re kick-starting your career or seeking to advance, you’ll find a supportive team and ample opportunities to make a meaningful impact. Here’s what makes us special: Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage. Flexibility and freedom: Paid time off to relax and recharge. Ownership that empowers: 401(k) plan contributions to build your future. Savings for your lifestyle: Exclusive employee discounts on essential items. Investing in your dreams: Scholarships and educational support for your growth. Adventure awaits: Access to a 205-acre outdoor recreation area for relaxation and connection. Joining BGC means becoming part of something bigger. We support your goals, inspire your journey, and celebrate your achievements. Job Summary: The Front End Operations Manager is responsible for managing front end and store office operations while ensuring high levels of customer satisfaction and employee engagement. This role requires proactive problem-solving, effective communication, and thorough training of front-end partners. You will oversee compliance with office functions, including AML, lottery, and Western Union transactions, and ensure a clean and safe store environment for customers. Essential Duties and Responsibilities: Manage hiring, training, performance appraisal, and development of front-end staff. Ensure comprehensive training for partners within your departments. Provide exemplary customer service and resolve any customer complaints. Protect store sales through accurate front-end procedures and compliance measures. Conduct training on cash handling, customer service, and store policies. Oversee daily office audits and bank deposit records for accuracy. Stay current on policies regarding checks, credit, and EBT transactions. Frequently open/close store for operations, ensuring safety and presentation standards. Maintain proper shrink management and implement controls to mitigate risks. Ensure adherence to hygiene and safety standards throughout the store. Knowledge, Skills and Abilities: Comprehensive knowledge of checkout and store processes. Understanding of state laws regarding alcohol, tobacco, and lottery sales. Familiarity with anti-money laundering regulations. Proficiency in cash register operation. Basic math skills. Ability to communicate effectively with partners and customers. Strong leadership and motivational skills. Capacity to produce reports and correspondences. Attention to detail and confidentiality. Education, Experience and Qualifications: At least 18 years of age required; 21 years for driving Company business. Associate’s Degree in a related field plus two years of experience or equivalent combination of education and experience. Obtain necessary certifications through Company LEARN/LMS program within 2 weeks of hiring. Physical Demands: Standing or walking for extended periods. Ability to lift up to 40 lbs regularly, and occasionally up to 75 lbs. Requires use of visual and auditory senses. Work Environment: Primarily in a retail setting. Occasional exposure to outdoor temperatures and cleaning agents. Ready to make a difference? At BGC, your career is where you belong.

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