IT Help Desk Assistant

At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you're looking for work that matters and a team that values what you bring, the Access Network is a great place to be. Location: Middletown, NY Pay Rate: $21.25 per hour Hours:Monday-Friday 8:30AM-5:00PM (40hrs) This is an on-site position. OVERVIEW OF PRIMARY RESPONSIBILITES: The IT Helpdesk Assistant is responsible for providing effective technical assistance and guidance with information technology systems. This role includes managing incoming help desk tickets and accurately documenting relevant information in the ticketing system. PRIMARY FUNCTIONS: Provide technical support for help desk calls and create corresponding tickets in the help desk ticketing system Manage and monitor all incoming tickets, ensuring all necessary information is collected for resolution Perform basic troubleshooting and assistance via phone or through remote support tools ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Additional assignments or duties may be determined at a future date based on organizational needs QUALIFICATIONS AND ATTRIBUTES: Strong customer service skills, with the ability to respond effectively and in a timely manner Excellent written and verbal communication skills; ability to interact professionally with internal stakeholders at all levels Strong organizational, time management, and prioritization abilities Bilingual (English and Spanish) a plus EDUCATION AND EXPERIENCE: Basic knowledge of Microsoft desktop systems, operating systems, and the Office application suite Minimum of 1-2 years of progressive experience in computer hardware and software support Associate Degree in Computer Information Systems or a related field preferred Previous customer service experience in a help desk environment preferred PHYSICAL CHARACTERISTICS: These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case. Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Must be capable to move throughout work day (and follow individuals throughout the community) Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _15+ pounds An Equal Opportunity Employer, including disability and Veterans

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