Administrative Office Manager

Office ManagerLocation: Merrick, NYSalary: $60,000-$80,000 (Depending on Experience)Schedule: Full-Time, OnsiteAbout the PositionA fast-paced window manufacturing company in Merrick, NY is seeking an Office Manager to oversee daily office operations and support production and administrative teams. This role is ideal for a highly organized, hands-on professional with strong math skills, excellent phone communication, and the ability to manage multiple priorities. Spanish fluency is preferred, and experience in a manufacturing or production environment is strongly preferred.Key Responsibilities:Office & Administrative OperationsManage day-to-day office functions to ensure smooth and efficient operationsLearn and utilize the company's internal computer systems (training provided)Handle a high volume of incoming calls, addressing inquiries, scheduling, and issue resolutionMaintain accurate digital and physical records and filing systemsMonitor and order office supplies, materials, and equipment as neededCustomer Service & CommunicationAct as a primary point of contact for customers, vendors, and internal departmentsResolve customer concerns, service requests, and day-to-day issues professionallyCoordinate closely with sales, production, and installation teams to ensure clear communicationProduction & Manufacturing SupportCommunicate with production leadership to confirm order details, timelines, and specificationsReview measurements, work orders, and documentation for accuracy (strong math skills required)Track production schedules and update customers on timelines or delaysSupport quality control by reviewing paperwork, schedules, and order accuracyLeadership & Workflow CoordinationDelegate tasks to office staff and support team members as neededAssist with onboarding and training of new administrative employeesEnsure departments have the resources needed to meet deadlines and daily goalsIdentify process gaps and recommend workflow improvementsAccounting, Reporting & ComplianceAssist with basic bookkeeping functions including invoicing, purchase orders, and payment trackingReconcile order documentation, delivery confirmations, and related paperworkPrepare daily, weekly, and monthly operational reports for managementSupport HR-related tasks such as attendance tracking, scheduling, and maintaining employee recordsEnsure compliance with company policies, safety standards, and manufacturing regulationsRequired Skills & Qualifications:Fluent in Spanish (preferred)Strong math skills related to measurements, order review, invoicing, and production supportExperience handling high call volumes and providing customer serviceAbility to multitask, delegate, and work efficiently under pressureStrong problem-solving skills with a proactive, take-charge approachComfortable using computers and learning new systems quicklyPrevious experience in manufacturing, construction, or production environments strongly preferredExcellent organizational, communication, and leadership abilities

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