Technical Services Representative

ACO, Inc. Technical Services Representative Position DescriptionTECHNICAL SERVICES REPRESENTATIVE POSITION SUMMARY:The Technical Support Representative will provide technical product assistance within ACO and to external customers.TECHNICAL SERVICES REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSBILITIES:Provides technical support; provides recommendations on product selection, proper installation procedures, makes calculations, customized design drawings and aids when solving on-site problemsCollaborates with product competency centers to develop ongoing operational plans, developing an understanding of product line and serves as an expert of niche product in assigned marketWorks closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and problem resolution.Elicits customer feedback to help guide future product and service directionPerforms field failure analysis and solution evaluation for production product issuesApplies technical and product expertise when addressing customer concerns or needsComply with company policies and proceduresTECHNICAL SERVICES REPRESENTATIVE COMPETENCIES:Communication ProficiencyAccuracy/QualityAttention to DetailTechnical CapacityTECHNICAL SERVICES REPRESENTATIVE REQUIRED EDUCATION AND EXPERIENCE:Minimum of 1-2 years of experience in a technical or product support positionBachelor's degree (B. A.) from four-year college or university; or 5 years related experience and/or training; or equivalent combination of education and experienceMinimum of 1-2 years' experience interpreting product design, layouts and basic drafting room practices. Knowledge of AutoCAD or similar systemsTECHNICAL SERVICES REPRESENTATIVE ADDITIONAL ELIGIBILITY QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Ability to effectively present information in one-on-one and small group situations to vendors, customers, clients, and other employees of the organizationAbility to effectively explain and/or present technical issues/information to technical and nontechnical employees and customersStrong analytical and problem-solving skillsAbility to read, analyze, and interpret general technical or governmental proceduresAbility to calculate figures and amounts such as, proportions, percentages, area, circumference, and volumeAbility to read blueprintsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situationsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to operate Windows Office programsBasic use of AutoCADBasic use of Adobe Acrobat ProThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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