VDOT Configuration Manager

Description Position Overview We are seeking a highly skilled Configuration Manager with strong ITIL expertise to support its IT Service Management (ITSM) team. This role is responsible for establishing, governing, and continuously improving Configuration Management processes to ensure the integrity, accuracy, and traceability of Configuration Items (CIs). The ideal candidate will have deep experience managing CMDB environments, particularly integrating Azure resources with third-party tools such as Ivanti Neurons for ITSM. Key Responsibilities + Develop, implement, and maintain Configuration Management policies aligned with ITIL standards and Commonwealth of Virginia (COV) guidelines + Own and manage the CMDB, ensuring data accuracy, completeness, and compliance + Define and enforce standards for CI identification, control, and reporting + Collaborate with Change, Incident, Problem, and FinOps teams to support service delivery + Partner with Infrastructure, Network, Security, and Application teams to maintain CI data + Monitor, audit, and improve CMDB data quality and reliability + Establish and track KPIs and metrics to measure CMDB health and process maturity + Provide guidance and leadership on configuration management best practices + Support governance, risk, and compliance initiatives Requirements Required Qualifications + ITIL Foundation Certification (Intermediate or Expert level preferred) + 8+ years of experience designing and implementing Configuration Management processes in enterprise environments + 8+ years of experience working with CMDBs, including Azure integration for Change and FinOps activities + 2+ years of experience with Ivanti Neurons for ITSM (CMDB capabilities) + Strong understanding of ITIL v3/v4 processes (Configuration, Change, Incident, Problem Management) + Hands-on experience with CMDB tools, including CI modeling and discovery tools + Excellent analytical, problem-solving, and documentation skills + Strong communication and stakeholder management abilities Preferred Qualifications + ITIL Intermediate or Expert Certification + Experience with automation tools and scripting (PowerShell, Python) + Familiarity with cloud platforms (Azure, AWS, GCP) + Knowledge of audit and compliance frameworks + Experience with COV policies and standards Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (and Privacy Notice (.

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