SERVICE DEPARTMENT ASSISTANT

Compensation & Benefits:Competitive hourly pay, based on experienceMedical, Dental, Vision Insurance401(k) with employer contributionPaid Time Off (PTO) and holidaysOpportunities for advancement within the dealership groupEmployee vehicle purchase programThe Service Department Assistant role is responsible for providing administrative and operational assistance to the service department to ensure smooth and efficient day-to-day functions. This position plays a key part in delivering excellent customer service, supporting technicians and advisors, and maintaining organized service workflows.Greet customers and assist with service appointment check-ins and follow-upsAnswer incoming service-related calls and route inquiries appropriatelyAssist with opening and closing repair orders (ROs) in the service systemMaintain accurate customer and vehicle recordsHelp coordinate shuttle rides, loaner vehicles, and waiting room amenitiesCommunicate effectively with technicians, parts department, and service advisorsSupport warranty claim documentation and service filingEnsure service lanes, waiting areas, and workstations are clean and organizedAssist with scheduling service appointments and confirming customer informationTrack and maintain service department supplies and formsProvide backup support during peak times or staff absencesPerform other duties as assigned by managementRequirements High school diploma or equivalentPrevious experience in customer service or administrative support (automotive industry a plus)Strong communication and organizational skillsAbility to multitask and work in a fast-paced environmentProficient in basic computer systems and dealership management softwareProfessional appearance and positive attitudeWork Environment:This position may involve working indoors and outdoors in all weather conditions. It requires frequent standing, walking, and interacting with customers and staff.Sames Auto Group is committed to excellence in customer service and employee development. We believe every team member plays a vital role in our success and upholds a culture of accountability, support, and continuous improvement.Sames Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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