Department Supervisor

Norfolk Hardware & Home Center is an icon in Boston committed to providing our customers with exceptional service since 1934. We provide a wide range of quality products and services to our community. We are seeking a dedicated and responsible Shift Supervisor to join our team. Position Summary:As a Department Supervisor and Key Holder, you will play a vital role in managing our store operations. You will be responsible for supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment. Key Responsibilities: * Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service. * Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience. * Store Operations: Working closely with Store Management, you will assist in daily store operations, including opening and closing procedures, inventory management, and merchandising. * Training and Development: Mentor and support to floor staff to enhance their skills and knowledge. * Security and Safety: Maintain a safe and secure store environment by following company policies and procedures. Department Supervisor Qualifications: * Strong leadership and interpersonal skills * Excellent customer service orientation * Ability to work independently and as part of a team * Strong organizational and time management skills * Retail experience in a home center preferred, but not required Norfolk Benefits: * Competitive salary and benefits package * Benefits include paid time off, medical, dental and visiion insurance, 401k and generous Company match * Opportunities for growth and advancement * We offer an awesome work environment (think discounts on all the cool tools you'll ever need!). If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply.

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