Customer Service Specialist

SUMMARYResearches, analyzes, applies, and monitors company pricing and special deal policies. Researches and resolves customer pricing disputes. Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt-on web-based application. Analyzes pricing impact and department performance to targets.DUTIES AND RESPONSIBILITIESMay include, but are not limited to, the following:Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests.Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricingSet up, maintain, and program customer pricing in ERP and bolt-on applicationVerify requests for price change or special deals fall within company policies and have proper approvalsEnsure entries meet system needs, monitor error reports, and make corrections as necessaryResponsible for reconciling rebates monthly (up to 1.5MM) by manipulating large amounts of dataDesign and run analyses for pricing impact on deal proposals and job quotesParticipate in miscellaneous projects for Pricing, Sales, and Finance DepartmentsLiaise with internal and external auditors to ensure SOX complianceApply risk assessment skills to determine the appropriate level of approvals requiredMust be capable of handling multiple assignments concurrentlyEDUCATION, EXPERIENCE AND QUALIFICATIONSRequired- College degree or equivalent work experience (Accounting, Finance, Sales or Customer Service)Desired- Bachelor's Degree in Business or AccountingCompetent in Advanced Excel functionality and proficient in the use of ERP softwareAnalyticalPHYSICAL DEMANDSPhysical and mental demands can be found at the local facility. Contact the EHS&S representative for more information. This information will also be available on Connect soon.WORK ENVIRONMENTThe noise level in the work environment is usually moderate, as it is normally based in an office. Some of the work may be required in the operating units, which can involve the use of required PPE, including safety glasses and hearing protection. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel, including air travel or auto travel, may occasionally be required.

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