Multi-Unit Restaurant Operations Manager

Overview Position Title: Multi-Unit Restaurant Operations Manager Reports To: Franchisee/District Manager/Director of Operations As a Multi-Unit Restaurant Operations Manager, you will take charge of providing leadership and direction to approximately 5-8 restaurants. Your primary focus will be to support restaurant managers in delivering outstanding guest service, optimizing sales, and ensuring adherence to brand standards. Key Responsibilities: Be proficient in all responsibilities of restaurant team members and managers. Ensure all assigned restaurants meet brand operational and food safety standards. Analyze sales data and implement strategies to enhance operational effectiveness, sales, and profitability. Stay informed about local market trends and competitors. Set sales and service objectives in collaboration with franchise owners and restaurant managers. Provide exceptional guest service and effectively resolve any issues. Conduct team meetings to foster communication and collaboration. Deliver comprehensive training to restaurant managers on various topics, including marketing initiatives and product launches. Ensure successful execution of new products during marketing campaigns. Develop strategic business plans and action items with franchise leaders for your portfolio. Articulate a clear vision and communicate effectively with your team. Engage with the Dunkin' Brands Field Operations team as necessary. Management Responsibilities Include: Recruit, onboard, and nurture restaurant managers to ensure strategic growth. Monitor and evaluate restaurant team performance through appraisals and reviews. Coordinate the management team to enhance restaurant performance and execution. Coach restaurant managers to drive sales and improve guest satisfaction. Education/Experience: Basic computer skills. Fluency in spoken and written English. Basic math and financial management expertise. 3+ years of multi-unit experience in retail, restaurant, or hospitality environments. A college degree is preferred. Key Competencies: Strong analytical skills with a solid business acumen. Able to thrive in a collaborative, fast-paced team environment. Punctual, honest, and maintains a positive attitude. Open to learning and adapting to change. Guest-focused mindset. Capability to train and develop team members. Effective time management and problem-solving skills. Aptitude for motivating and inspiring others. Employee Perks: Bonus opportunities. Car allowance. Phone allowance. Additional benefits including healthcare, vision, dental, and more.

Apply Now