Customer Service Rep (02727) 310 South Creek Drive

Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. * Answer incoming customer calls, emails, and chat messages in a timely and professional manner * Address customer inquiries, concerns, and complaints with empathy and patience * Process orders, returns, and exchanges accurately and efficiently * Maintain up-to-date knowledge of company products, services, and policies * Collaborate with other departments to resolve complex customer issues * Document customer interactions and update account information in our customer service software * Identify and escalate priority issues when necessary * Provide suggestions for improving customer service processes and procedures * Maintain a positive and supportive attitude while handling multiple tasks simultaneously Qualifications * Excellent verbal and written communication skills * Strong problem-solving abilities and attention to detail * Proficiency in customer service software and basic computer skills * Ability to multi-task and prioritize in a fast-paced environment * Previous customer service experience preferred * High school diploma or equivalent * Patient and empathetic demeanor with a genuine desire to help others * Ability to remain calm and professional in challenging situations * Strong team player with a positive attitude * Flexibility to work various shifts as needed Additional Information BENEFITS * Flexible Hours * Competitive wages * Employee discount on all food items * Advancement opportunities * Paid Training * Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): * Offered Health, Dental & Vision Insurance after 60 days of employment * Voluntary accident coverage/Critical illness coverage * Flexible Spending Accounts * Ability to contribute to a 401(k)

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