Customer Support Engineer

Support the Tools That Power the WorldLaunch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide. At Kokusai Electric Semiconductor Engineering Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.ABOUT KSECKokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD. We are committed to technical excellence, professional growth, and diversity in the workplace. At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer II provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites.This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.WHAT THIS ROLE IS DESIGNED FORMechanical, Electrical, Mechatronics, or related engineering graduatesEarly-career engineers (0-3 years' experience)Technically curious individuals who enjoy troubleshooting and customer interactionEngineers who want structured learning and real-world impactYou don't need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.YOUR DEVELOPMENT PATHPhase 1 - Structured TrainingCombination of classroom instruction and on-the-job training (OJT)Safety protocols and cleanroom fundamentalsPreventive maintenance (PM) and corrective maintenance (CM) fundamentalsBasic system diagnostics and documentation usageExposure to KSEC administrative systems and technical databasesPhase 2 - Guided Customer SupportPerform preventive maintenance with supervisionAssist with corrective maintenance and basic troubleshootingLearn tool architecture and subsystem functionsBegin direct interaction with customer engineering teamsPhase 3 - Expanding Technical ScopeSupport multiple customer tool setsPerform independent maintenance tasksDevelop diagnostic confidenceAct as a professional liaison between customers and internal support teamsWHAT YOU'LL DOPerform preventive maintenance on advanced semiconductor equipmentAssist in troubleshooting and corrective maintenance activitiesFollow KSEC and customer safety protocols at all timesSupport equipment installation or removal as requiredComplete documentation and administrative reporting accuratelyProvide feedback to technical support and engineering teamsMaintain professional, customer-facing behaviorWHAT YOU'LL LEARN (YEAR 1-2)Diffusion and CVD system architecturePreventive & corrective maintenance methodologyDiagnostic troubleshooting techniquesCleanroom and fab operational standardsCustomer communication and technical professionalismMulti-tool platform familiarity across customer environmentsWHAT WE PROVIDEStructured onboarding and classroom trainingMentorship from experienced Customer and Field EngineersProgressive responsibility with clear growth milestonesExposure to multiple customer tool setsCompetitive compensation and benefitsWHAT WE'RE LOOKING FORA.S. or B.S. in a technical discipline (or equivalent hands-on background)0-3 years experience in electro-mechanical support, maintenance, or related rolesStrong mechanical aptitudeBasic understanding of electrical systems and troubleshooting fundamentalsProfessional communication skillsFlexibility for travel (as needed) and schedule adjustmentsYOU'LL THRIVE HERE IF YOUEnjoy hands-on troubleshootingLike working directly with customersWant structured learning and mentorshipPrefer real equipment over purely theoretical workAre comfortable in cleanroom and industrial environmentsWHAT THIS ROLE IS NOTNot purely desk-based engineeringNot independent from day oneNot limited to a single narrow taskNot reactive chaos without supportYou will be trained, supported, and gradually trusted with greater technical responsibility.COMPENSATIONSalary Range: $79K-$101.9K. Description, based on experience, qualification's location, and level. Comprehensive benefits package included.Kokusai is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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