Finance Counselor I

DescriptionWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.Make an impact - from near or farAt SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.The opportunityJob DescriptionThe Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will help us provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead #LI-RemotePrimary Responsibilities:Inbound and Outbound phone coverageWork with students and contacts according to SNHU's culture and brand behaviors to support the mission of the universityYou will apply financial aid, billing and registrar policies to all student interactionsYou will help students develop a financial strategy for their education and achieve their goal of graduationProvide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.You will need to be available for incoming phone calls from students all over the worldYou will help us document student interactions in customer relationship managerYou will participate in daily outbound calling campaigns as assignedPartner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every studentMeet expectations for Monthly Metrics and call reviewsRequired Qualifications:Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in defaultA background and credit check is required for employmentExperience in a customer service related field and the knowledge of writing professional communications in a previous role.Some college credits must be completedReliable high speed internetYour at home work space is distraction free during working hours to maintain focus for the success of this position.Experience that is transferable:1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.Anticipated Start Date: Monday, 6/15/2026Work Hours:Operational hours are 8:00AM to 8:00PM EST Monday- Friday and 9:00AM to 8:00PM EST Saturday and Sunday.Available Schedules from Tuesday-Saturday or Sunday- Thursday.Shifts will include (3) days at 10:00AM-6:30PM local time and (2) Days at 12:00PM-8:30PM ESTDaylight Saving Time is observed and schedules will shift semi-annually in states or territories not observing DST.You will be fully remote in a Synergy approved locationWe believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.CompensationThe hourly pay range for this position is $17.45 - $27.92. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. xijylhu The starting pay for this position is $21.55.Exceptional benefits (because you're exceptional)You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:High-quality, low-deductible medical insuranceLow to no-cost dental and vision plans5 weeks of paid time off (plus almost a dozen paid holidays)Employer-funded retirementFree tuition programParental leaveMental health and wellbeing resources

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