Director of Human Resources

Position Summary The Director of Human Resources provides strategic leadership and hands-on oversight of all HR domains-talent acquisition, employee relations, benefits, HRIS/analytics, performance management, and workforce planning-to build organizational capacity and ensure regulatory compliance within the NYS I/DD context. The role drives employee engagement and retention, strengthens an inclusive culture, and equips leaders with systems, policies, and coaching to deliver excellent services. Responsibilities1) HR Strategy & Leadership Develop and execute an HR strategy aligned to NHC's mission and growth plans; advise the executive team on organization design, workforce trends, and change management. Build, mentor, and hold accountable a high-performing HR team; model transformational leadership that promotes empowerment and innovation. Establish HR operating rhythms (e.g., OKRs, dashboards) to track and communicate outcomes, trends, and risks. 2) Talent Acquisition & Workforce Planning Lead end-to-end recruitment, selection, and onboarding; develop pipelines for critical departments and partner with leaders to anticipate staffing needs. Represent NHC at hiring events and job fairs; strengthen employer brand to position NHC as an employer of choice. Ensure equitable hiring practices and full adherence to clearance requirements (Justice Center Criminal Background Checks, NYS OCFS Statewide Central Register, and LENS enrollments/terminations). 3) Employee Relations, Culture & Engagement Foster a respectful, inclusive workplace; resolve grievances and coach leaders on initiative-taking, fair employee-relations practices. Drive engagement, recognition, and well-being initiatives that improve morale and reduce turnover; represent NHC with internal/external stakeholders. 4) Compliance, Risk & Policy Governance Ensure compliance with labor and employment laws and NYS requirements relevant to I/DD providers, including OPWDD standards, FMLA/ADA, OSHA, Workers' Compensation, Unemployment, and NYS Disability Manage audits, unemployment claims/hearings, and legal inquiries; maintain accurate personnel files and documentation in HRIS and paper records Maintain and update Employee Handbook and HR policies/procedures; partner with leaders on consistent application. 5) Compensation, Benefits & HR Operations Oversee compensation structure, job classifications, and internal equity; maintain accurate salary/position records. Administer comprehensive benefits (medical, disability, retirement, FSA/HSA, wellness), manage vendor relationships/contracts, and validate billing/eligibility. Optimize UKG and other HR technology for automation, analytics, and self-service; deliver timely HR metrics to inform decisions. 6) Performance Management, Learning & Development Own the performance evaluation system; equip leaders to set goals, coach, and differentiate performance. Identify capability gaps and deliver targeted training (compliance, leadership, and role-specific); facilitate manager upskilling. Qualifications Bachelor's degree required; Master's preferred (HR, Business, Public Admin, or related). SHRM-CP/SHRM-SCP (or SPHR) required. 10+ years progressive HR experience with 7+ years supervising HR professionals; human services/healthcare/I/DD sector experience strongly preferred. Expertise in employment law, compensation/benefits, employee relations, and organizational development; strong EI and communication skills. Proficiency with HRIS/analytics (UKG preferred). Physical Requirements Prolonged computer work; occasional standing/bending; ability to lift to 30 lbs. (50 lbs. with assistance). Salary for this position is $125,000.00. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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