Documentation Auditor/Process Verification Specialist

Documentation Auditor/Process Verification Specialist Immediate Mailing Services is looking for a detail-oriented professional who enjoys solving problems, verifying information, and making sure things are done the right way. This role is ideal for someone who notices when something doesn't look right, isn't afraid to ask questions, and takes pride in making sure documentation and processes are accurate and compliant. You will work across departments reviewing documentation, identifying discrepancies, and helping teams maintain high standards of accuracy and accountability. What You'll Do Review and audit documentation for accuracy, completeness, and compliance with company standards Verify records across systems such as SharePoint, JIRA, HubSpot, and Microsoft Office Identify inconsistencies, errors, or missing information and work with teams to resolve them Maintain detailed audit logs and track recurring issues or trends Communicate with employees and departments to clarify documentation or process questions Escalate issues appropriately when documentation or procedures do not meet standards Assist with improving documentation workflows and process consistency Prepare summaries and reports for management review Why This Role Matters Accurate documentation and strong processes are essential to how we serve our clients and maintain operational excellence. This position plays a critical role in helping our teams maintain the high standards our company is known for. What Makes Someone Successful in This Role We are looking for someone who is: extremely detail-oriented, comfortable asking questions when something doesn't look right, organized and able to manage multiple tasks, confident speaking with people across departments, resilient and able to stand their ground when accuracy matters, comfortable escalating issues when needed. If you enjoy solving problems, identifying errors, and helping teams improve processes, this role can be very rewarding. Experience That Translates Well Quality assurance or quality control Banking or financial services operations Insurance processing or claims review Medical billing or records management Logistics or documentation coordination Administrative or project coordination roles Experience reviewing documentation, following detailed procedures, and maintaining accurate records is highly valuable. Minimum Qualifications High school diploma or equivalent required 2+ years of experience in documentation review, auditing, quality assurance, or administrative coordination Proficiency with Microsoft Office (Excel, Outlook, Word) Strong organizational and communication skills Ability to work in a fast-paced environment while maintaining accuracy Experience with SharePoint, JIRA, or HubSpot is a plus but not required. Physical Demands The physical demands described here are those an employee must meet to successfully perform the essential functions of this position. May be exposed to varying temperatures, noise, dust, and printing chemicals. Office environment with extended periods of sitting and computer use. Regularly required to sit, stand, and walk. Ability to work at a computer for extended periods. May occasionally be required to lift up to 20 pounds. Fast-paced, deadline-driven setting requiring the ability to manage multiple tasks simultaneously. Additional Responsibilities Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Note This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to reasonable modification to accommodate individuals with disabilities. Immediate Mailing Services, Inc. is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug?free workplace and comply with all applicable ADA requirements.

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