Field Operations Pro: Onsite Robot Setup & Training

Who is Turf Tank?Turf Tank has revolutionized the line-marking industry with the world's first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, the Turf Tank robot helps sports facilities worldwide save time and money painting their fields.If you embody the Turf Tank values of unified teamwork, understanding that relationships matter, fostering a fun atmosphere, going the extra mile, providing agile solutions, making no excuses, embracing transparency, and understanding that knowledge wins, this is the place for you.Why join Turf Tank?Global ImpactJoin a team that is a pioneer in the sports industry with a large global footprint.Growth OpportunitiesOur career opportunities are continually evolving to keep up with business growth.Amazing CultureEntrepreneurial, collaborative, fun, fast-paced, and competitive!About the RoleThe Field Operations Specialist is a part of Turf Tank's Operations department and will report to Field Operations Management. Specialists are responsible for delivering high-quality customer onboarding and on-field customer support, ensuring customers are set up for long-term success.This role emphasizes precision, consistency, and adherence to Turf Tank standards, with direction and oversight provided by the Field Operations Manager. This role ensures successful robot deployments, consistent customer experiences, and reliable day-to-day field execution.What You'll DoNew Customer Onboardinglead on-site robot setup and user training following Turf Tank's standardized processesensure each onboarding meets quality benchmarks for configuration, training, and customer readinessprovide clear training and supporting resources to build user confidenceTerritory Maintenancecomplete on-site service requests and follow-up visits as assigned by the Field Operations Managerprovide timely technical troubleshooting in the field, escalating complex issues through the Field Operations Manager or Support teamdocument work completed and communicate feedback to the Field Operations Manager for continuous improvementCusotmer Supportassist during peak seasons by supporting the Robot Support team with overflow requestsfollow established checklists, processes, and standards to ensure consistency across all deploymentsprovide input to the Field Operations Manager on opportunities to refine onboarding quality or improve training materialsThe Field Operations Specialist must be able to...deliver clear, structured training to customers in a professional manneruse an adaptive communication style to deliver effective customer trainingfollow standardized processes and maintain consistency across installstroubleshoot technical issues using Turf Tank's best practicesstay task-focused, organized, and responsive while working independently in the fieldThe Field Operations Specialist must have...experience in technical field service, installation, or training rolesstrong communication and instructional skillstechnical aptitude with robotics, software, and problem-solvinga customer-focused but process-driven approach, prioritizing quality and consistency in onboardingRequirementsovernight travel is required up to 80% of the timeday travel is required up to 90% of the timework remotelypossess and maintain a valid driver's license with a clean driving recordmust pass an MVR and drug screen before the start datemaintain eligibility for Turf Tank's fleet insurancePhysical Requirementslift 50 lbsperform work while standing, stooping, or squattingwork above the shoulder and below knee heightssit or stand for extended periods (up to 8+ hours) #J-18808-Ljbffr

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