Lawn Chair and Wheelchair Attendant

Summary/Objective Job Description About Tanglewood Home to the famous Boston Symphony Orchestra, and the site of one of the world's best-known music festivals, Tanglewood hosts world-class orchestra and chamber music concerts, renowned popular artists, fascinating talks, fun events for kids, and more ... all against the backdrop of the beautiful Berkshire Hills. Today Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. About the Role The Patron Services Wheelchair/Lawn Chair Attendant is a key member of the Patron Experience team, providing wheelchair escort assistance and chair rental services to ensure guests enjoy safe, comfortable, and equitable access to the Tanglewood grounds. This role requires a service-focused individual who demonstrates empathy, professionalism, and a strong commitment to accessibility and inclusion. Through attentive support and respectful interactions, the attendant helps create a welcoming and seamless experience for all guests. Job Responsibilities Work as part of our Wheelchair and Lawn Chair team at Tanglewood in Lenox, MA. Provide a high priority service of transporting patrons from the Tanglewood gates to their seats and assisting guests with lawn chair rentals. The two parts of this job's responsibilities for this position are listed below: Wheelchair: Assist patrons by bringing them to their concert seats, gift shops, food venues, and other wheelchair accessible places on the Tanglewood grounds in Tanglewood wheelchairs. Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting. Assist guests at con concert intermission and return guests from their seats to the Tanglewood gates after performances. Lawn Chair: Rent lawn chairs and tables and sell seat cushions to patrons who visit Tanglewood. Keep track of pre-ordered lawn chair rentals. Assist patrons set up the lawn chairs. Collect, stack, and record all chairs at the end of each night. Remove broken or damaged chairs from the lawn chair inventory. Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting. Help collect lawn chairs at the end of the performance. Required Education and Experience Qualifications Must be at least 17 years of age. Have excellent customer service skills, be able to remain thoughtful and courteous under pressure. Must be patient and be able to handle the general public under difficult conditions. Must be punctual. Must be comfortable interacting with patrons with mobility needs. Each attendant must be able to push at least 200 Lbs. in a wheelchair, and must be able to lift up to 30 lbs. Must enjoy working as part of a team and be a supportive team player. Customer service and retail experience a plus. This position involves flexible hours, late nights and weekends. Pay Rate Range: $18.00 - $18.35 The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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