Patron Services Supervisor

Summary/Objective About Tanglewood Home to the famous Boston Symphony Orchestra, and the site of one of the world's best-known music festivals, Tanglewood hosts world-class orchestra and chamber music concerts, renowned popular artists, fascinating talks, fun events for kids, and more ... all against the backdrop of the beautiful Berkshire Hills. Today Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. Job Description About the Role If you have a love of music, the Berkshires and people then we have a wonderful opportunity to work on our Patron Services team. You will be responsible for answering questions, assisting customers, and providing information regarding all details of Tanglewood both on the phone and in-person. Responsibilities Supervise the Patron Services Representative team. Work with team to promote exceptional service to ensure a memorable patron experience. Ensure patron service staff are well-informed and able to provide accurate information regarding performance schedules, Tanglewood layout, and patron services. Manage Lost and Found, disseminating information, and providing general customer service in person and over the phone. Assist guests with accessing Mobile Tickets. Collaborate with other departments to ensure service excellence. Attends all customer service training and orientation meetings. Required Education and Experience Knowledge of all the amenities of Tanglewood's grounds and programs; includes all events, rehearsals, talks, tours, etc. Proficient in computer use, including Microsoft Office, with the ability to read, understand, and respond to patron emails in a professional, customer-service-focused manner to provide accurate and helpful information. Ability to assist guests with accessing Mobile Tickets. Knowledge of music is extremely helpful. Foreign languages are a plus. Required to attend customer service training and orientation meetings. Pay Rate Range: $20.00 - $21.00 The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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