Urgent Hire Janitorial Quality Control & Training Manager

Quality Control & Training ManagerPosition Summary The Quality Control & Training Manager plays a critical role in ensuring consistent, high-quality service delivery across all Rolling Hills Industries (RHI) customer accounts. This position is responsible for conducting detailed quality inspections, delivering structured employee-owner (EO) training, managing workforce coverage, and upholding RHI's operational standards. The ideal candidate is detail-oriented, hands-on, and committed to developing people while maintaining exceptional service standards. Key Qualifications Cleaning Expertise: Strong knowledge of commercial cleaning techniques, chemicals, equipment, and safety standards (including proper PPE usage). Attention to Detail: Ability to identify and correct even minor service issues to maintain high standards. Communication Skills: Capable of delivering clear, constructive feedback to staff and maintaining professional communication with clients. Problem-Solving Ability: Able to quickly assess and resolve service discrepancies. Technical Proficiency: Comfortable using digital platforms for reporting, inspections, scheduling, and time tracking. Primary Responsibilities Conduct quality control (QC) inspections across assigned customer accounts. Document inspection results and follow-up actions using the Clean Smarts platform. Train and retrain new and existing RHI employee-owners on cleaning specifications, chemical usage, equipment operation and maintenance, security protocols, safety standards, and company policies. Foster positive working relationships to promote a supportive, team-focused culture. Manage EO coverage during absences to ensure uninterrupted service delivery. Maintain a 40-hour workweek, primarily evening shift. Coordinate emergency coverage or provide temporary operational support as needed. Assist with staffing plans during shortages or critical service situations Communication & Reporting Reports directly to the VP of Operations (primary) and President (secondary). Communicate regularly with employee-owners regarding inspections, training, and shift assignments. Participates in weekly operations meetings. Utilizes Clean Smarts for time tracking, inspection reporting, and scheduling. Compensation & Benefits Healthcare benefits are available after 90 days of employment. Paid vacation 401(k) plan with 4% company match Company vehicle provided for RHI-related work Eligibility for RHI share and dividend distributions Quarterly performance-based bonus opportunities Work schedule Monday to Friday 8 hour shift Night shift Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) matching 401(k) Profit sharing

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