Team Leader Assistant

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high-performing, connected culture where everyone feels they belong. We are committed to continuous improvement and have set forth a long-term strategy and transformation plan known as Block Next. This multi-year roadmap is focused on innovation, client experience, and sustainable growth, elevating how we work, serve, and lead in our industry. If you thrive on challenges and seek to make a meaningful impact in your community, we invite you to join us. A Typical Day... As a Team Leader Assistant, you will support a retail office during the busy tax season to surpass client expectations and provide daily operational direction. You will start with a flexible part-time schedule in late fall as you prepare for tax season and transition to a full-time schedule from January through April. It Would Be Even Better If You Also Had... Experience in supervising or managing people A proven track record of delivering outstanding customer experiences What You'll Bring To The Team... Assist the Multi-Unit Team Leader as the onsite point of contact for tax office associates and clients, ensuring exceptional service that highlights the value of H&R Block. Accountable for executing and overseeing the client service experience, escalating issues to the Multi-Unit Team Leader and District General Manager when necessary. Serve as the go-to resource for addressing onsite client service concerns. Ensure proper client scheduling and resolution of conflicts, escalating as necessary. Lead from the front desk, actively engaging with clients to deliver an exceptional experience. Oversee daily activities to confirm that all tax office associates are scheduled effectively, and that work is completed on time and to quality standards. Facilitate daily huddles, communicating vital information to office associates. Your Expertise Prior experience in customer service or a similar role. Strong organizational skills to manage daily office operations. A customer-centric mindset with excellent communication abilities. Proficient in computer use, especially MS Office. Capable of working independently with minimal supervision. Able to commit to a flexible 40-hour work week according to business needs. Possess a high school diploma or equivalent. Why Work For Us At H&R Block, we value and invest in our employees, focusing on their overall well-being. Our benefits aid associates in planning for their unique health, wellness, and financial needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help develop healthy habits. Support for neurodiversity and caregivers available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. Join a community at H&R Block that is dedicated to building a connected culture of trust, care, and collaboration, fostering an environment where everyone can feel their authentic self and valued as part of the team. Experience an exceptional work environment recognized on Best Companies lists globally, and work alongside colleagues committed to mutual growth and support. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you are looking to make a real impact, H&R Block is the right place for you. Pay Range Information The pay for this position ranges from $15.50 to $29.00 per hour. Local minimum wage laws apply. This information is provided to give applicants insight into potential earnings based on factors such as experience, education, skill, performance, and geographic location. Successful candidates may also participate in incentive compensation plans. Pay Range $15.50 - $29.00/Hr. Sponsored Job #29530

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