IS Epic Server Engineer - IS Epic Engineering

Position InformationVoted as one of the six "Most Wired" Advanced Healthcare Systems in America by Hospitals & Health Networks from 2013-2016, LRH has become a forerunner in the race to become one of the most technologically advanced hospitals in the country. With that distinction, Lakeland Regional Health is always looking for new and quality IT employees that will work closely with clinical staff members to care for our patients. Our IT department has a range of opportunities, which includes areas such as: Network Engineering, Enterprise Architecture, and Business & Financial Systems. We are seeking qualified and enthusiastic workers to join our team.Active - Benefit Eligible and Accrues Time OffWork Hours per Biweekly Pay Period: 80.00ShiftM-F with Call RotationLocation210 South Florida Avenue Lakeland, FLPay RateMin $83,803.20 Mid $104,759.20Position SummaryThe Epic Server Engineer will be responsible for implementing and supporting Epic EHR solutions client and server components that take into account appropriate redundancy, availability, scalability, security and manageability requirements of Lakeland Regional Health's IS Department. This individual will be part of a team that is responsible for the technical strategy, vision, architecture and evolution of LRH's Epic implementation(s), infrastructure and ancillary technologies. This role will be responsible for implementations including, but not limited to, MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto to support Lakeland Regional's patient, guest and employee population. He/she must have the experience and technical competence to implement server and application infrastructure, validate implementations and ready systems for operational hand overs. This individual will work collaboratively with other groups participating in system sustaining engineering activities such as upgrades, maintenance, enhancements, and expansions as well as provide last-level support of escalated technical issues. Knowledge of Cache or dba practices, VMware, Active Directory, and Citrix XenDesktop, and NetScaler preferred.Position ResponsibilitiesPeople At The Heart Of All We DoFosters an inclusive and engaged environment through teamwork and collaboration.Ensures patients and families have the best possible experiences across the continuum of care.Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.Safety And Performance ImprovementBehaves in a mindful manner focused on self, patient, visitor, and team safety.Demonstrates accountability and commitment to quality work.Participates actively in process improvement and adoption of standard work.StewardshipDemonstrates responsible use of LRH's resources including people, finances, equipment and facilities.Knows and adheres to organizational and department policies and procedures.Standard Work: IS Epic Server Engineer Implements, manages and maintains the Epic Windows and Linux Server infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System PulseManage and maintain Epic Virtual Servers, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink/Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse servicesSupport of other Epic Windows and Linux based applications as well as assisting other Epic 3rd party applications teams with their integration into Epic as neededUses processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Uses tools for capacity planning, reporting, and proactive problem solving. Screen and analyze application performance for potential bottlenecks, specify possible solutions, and act jointly with developers to apply those fixesActs as a technical resource to evaluate evolving infrastructure technology and perform as a consultant interface to the business and clinical units for new company initiatives. Gather requirements from functional teams for their integrations with third party productsSupports third party software implementation as a technical resource and maintains private and public cloud infrastructureIdentify, repair, and resolve any Epic system hardware or software failures within the enterprise, in a timely manner and following company procedures and standardsEvaluate applicable requirements to provide appropriate technical specifications and solutions for new and existing implementationsWork closely with other departments, teams and engineers to build and troubleshoot virtual and physical systems and software implementationsDevelops and maintains systems documentation and technical procedures, user guides and run-booksCompetencies & SkillsEssential:Working knowledge of VMWare vSphere, ESXi, Horizon View and NSX, Citrix XenApp / WorkspaceProficiency in PowerShell Scripting and automationProficiency in Windows operating system administration, engineering and hardening, 2012, 2016, 2019 and Windows 10. MS Active Directory, Group Policy, DNS, DHCP, Microsoft SQL server administration to include high availability clusteringIncident resolution, including ownership through resolution / break fix and ticket queue managementTechnically proficient, and aware of self-limitations with experience in one or more Epic technologiesNonessential:Experience in Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and CantoProblem resolution, including ownership through resolutionExperience in a larger, highly available environment (500+ servers and multiple sites)VMWare Site Recovery Manager, PowerCLI/Scripting, vRealize/vCloud Operations Manager, vRealize/vCloud AutomationStrong troubleshooting and critical thinking skills. Problem resolution, including ownership through resolution specific to electronic health record (EHR) systemsQualifications & ExperienceEssential:Associate DegreeNonessential:Bachelor DegreeEssential:Information Technology, Healthcare Administration, Information Management, or related fieldOther information:Experience Essential:-Minimum three years of experience in IT infrastructure engineering to include: Inter-operational relationships of various infrastructure components, such as server systems, storage technology and software applications-Engineering and administrative experience on Windows Servers 2012 and up, Windows 10, MS Active Directory, Group Policy, DNS, DHCP, MS SQL-Proven competence in administering VMware ESXi, vCenter, Horizon View, Citrix XenApp / Workspace-Backup management, Disaster Recovery, vulnerability management, patch management and hot fixes on hardware, server OS and applications-Experience managing and maintaining an electronic health record (EHR) in a large hospital environmentExperience Preferred:-Server Hardware management with Cisco UCS Systems and/or HP ProLiant Servers OneView-Enterprise system monitoring, log management and event analysis with an emphasis on performance tuning and application optimization-Experience in server operating system and application hardening, developing and administering application security standards to include Client OS and Server OS-Certification in one or more of the following: Microsoft SQL Server, Cache, Linux Operating System, Epic MyChart, Epic-Link, Epic Hyperspace Web, Epic interconnect servers, Epic FIPS servers, BCA and Web deployment, Kuiper, Haiku, and Canto-Problem resolution, including ownership through resolutionCertifications Essential:-Microsoft MCSE, VMware VCP or Citrix CCEACertifications Preferred:-Microsoft MCSE and one or more of: VMware VCP, Citrix CCEA or CCIA, Microsoft MCP, MCSA, or Other, Cisco CCNA, Palo Alto PCCSA

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