Job Title:
Lead Biller
Company: OLV Human Services
Location: Lackawanna, NY
Created: 2026-03-04
Job Type: Full Time
Job Description:
Join Our Mission. Lead with Purpose. Make a Difference.Lead Biller – OLV Human ServicesAs OLV Human Services continues to grow, so does our commitment to excellence—and that includes expanding our talented finance team.We are currently seeking a Lead Biller who is not only a strategic thinker and experienced financial professional but also shares our passion for fostering the highest possible quality of life for individuals throughout our community.At OLV Human Services, we believe that finance plays a vital role in supporting our mission. The right candidate will align departmental strategies with our agency’s values, ensure fiscal accountability, and inspire their team to drive success across the organization.Benefits & Perks Generous Paid Time Off (PTO), including paid holidays Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: Casual dress code Health, dental & vision insurance options Free dental insurance Paid Employer sponsored life insurance. Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse also completes Up to $180 annual gym reimbursement Take advantage of our Dental & Outpatient Mental Health services while working Employee referral program Pay Range: $28.00 - $31.00/hourLead BillerJob Summary: The lead biller is responsible for billing claims, posting payments, and follow up of denials/aged claims for a diverse collection of services and programs within the agency. The lead biller will act as a senior expert to resolve complex billing issues, train staff, and ensure compliance with regulations (e.g., HIPAA, payer guidelines).Essential Job Duties: Train, guide, and mentor the billing team. Review and assist the team with resolving complex billing issues. Perform periodic audits of claims, especially with new providers, communicate findings and educate staff to improve. Ensure adherence to federal/state regulations Maintain patient confidentiality Assist with developing and delivering staff training, for billing staff and front office staff Work with IT to leverage billing systems/optimize workflows, including testing and documenting workflows Act as a substitute biller when staff are out of office to include, but not limited to submitting claims, posting payments, claim rejections, patient statements, etc. Run and reconcile monthly reports to ensure timely posting of transactions. Contact insurance representatives, as needed, to resolve claim issues Identify and communicate trends and patterns in billing, adjustments, and payments Any other duty as assigned by your supervisor Skills: Proficiency in billing claims and using billing software Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams) Strong, oral, written, and communication skills. Ability to work effectively with payors and their representatives Problem solving Confidentiality Minimum Education Required:High School Diploma, associate’s degree preferredMinimum Experience Required:Six years prior billing experience, credentialing experience (not required)License/Registration/ Certifications Required:Certified Professional Coder (CPC) preferredTraining Requirements:New Hire OrientationPhysical Requirements: The overall nature of the position is sedentary, requiring little physical effort with occasional light physical exertion required. There is little, if there is any, exposure to environmental conditions The constant physical demand of the position is sitting. The frequent physical demands of the position are standing, walking, climbing, talking, hearing, repetitive motions, and eye/hand/foot coordination. The occasional physical demands of the position are lifting, carrying, pushing, pulling, balancing, stooping, crouching, reaching, handling, grasping, and feeling. Job DetailsJob Function Non-EssentialPay Type HourlyHiring Min Rate 27 USDHiring Max Rate 31 USD