Live Audio-Visual Service Specialist

Who We Are: SBMG operates on a straightforward principle: HEALTHY. Our team comprises talented individuals united by our passion and diverse pursuits, both in our personal and professional lives. If our values resonate with you, we encourage you to apply! SBMG Core Values: Diligence: We are dedicated to delivering top-notch customer service and experiences, underpinned by a strong work ethic and responsibility. Teamwork: We believe in collaboration to achieve our goals, fostering trust and support among our members. Integrity: Our strong values and principles guide us to act with honesty and honor in every interaction. Quality: We take pride in offering exceptional products and services that ensure customer satisfaction and drive growth. Passion: Our enthusiasm for outstanding service propels us to surpass expectations and create memorable experiences. Personal Growth: We promote continuous development in mental, physical, professional, and emotional well-being. Perks: We provide the following benefits to our team members: Health Insurance (Medical, Dental, Vision, Life Insurance) Three Weeks upfront of Paid Time Off Opportunities for Career Advancement 401k benefits Monthly Commissions Area of Responsibilities: As a Live Audio-Visual Service Specialist, you will collaborate closely with clients to create detailed project proposals and accurate quotes, expertly install audio-visual equipment, and manage setups. Your role will include troubleshooting, equipment repair, and ensuring high-quality service delivery. You will oversee AV project execution, operate necessary equipment, manage resource allocation and budgets, conduct room audits, provide operation reports, complete software upgrades, and assist in employee training. Qualifications and Skills: Meticulous attention to detail Experience in hospitality Able to perform effectively under pressure Good understanding of basic AV equipment, including lighting, sound, and projection Basic computer skills Adaptability to changing work demands Professional conduct and appearance Able to lift 50 lbs Positive attitude with enthusiasm and energy Team-oriented mindset Strong coordination and organizational skills Effective planning and time management abilities Essential Duties & Responsibilities: Your tasks will include: Representing SBMG with professionalism. Treating all guests, clients, and staff with kindness and respect. Performing all duties associated with the role of an SBMG AV technician. Supporting property and existing clients as necessary. Ensuring high-quality service delivery while striving for continuous improvement. Setting up, operating, and dismantling all AV services provided by SBMG. Utilizing time effectively to learn equipment operations. Educating others about SBMG processes when needed. Participating in pre-conference meetings with clients. Managing the setup, calibration, and support for audio and display devices needed for events. Providing immediate technical support and solutions during events. Maintaining organized storerooms and tracking inventory counts. Ensuring the exceptional service level synonymous with SBMG. Join us in delivering unmatched audio-visual experiences and striving for excellence in service!

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