Patient Support And Document Specialist

Role OverviewWe are seeking a Patient Support & Documentation Specialist to assist patients throughout the full intake and equipment‑ordering process. This role handles inbound and outbound calls, reviews documentation, verifies insurance, processes orders, and schedules patients for medically‑necessary equipment. Ideal candidates are patient‑focused, organized, and comfortable working in a fast‑paced healthcare support environment.Key ResponsibilitiesPatient Communication & Call HandlingRespond to incoming calls and emails quickly while meeting service performance targetsMake outbound calls to gather missing information, confirm patient details, or follow up on referralsClearly explain equipment orders, next steps, and patient financial responsibilityProvide accurate information about products, services, and support optionsOrder Entry & DocumentationEvaluate referral documentation for completeness and accuracyEnter and process patient orders according to established proceduresMaintain thorough and accurate call documentationEnsure all forms and records meet compliance standardsInsurance & AuthorizationVerify patient insurance eligibility and benefitsIdentify co‑pays, co‑insurance, deductibles, and coverage requirementsObtain pre‑authorizations when requiredSubmit physician orders to insurance carriers and follow up on pending approvalsAdministrative & Support TasksTrack pending orders and ensure timely follow‑upRoute calls to appropriate teams or departmentsMaintain up‑to‑date knowledge of products and services offeredRequired Skills & ExperienceCustomer service or call center experienceMedical office, patient‑care, or healthcare support experience preferredStrong attention to detail with documentation and data accuracyAbility to manage high call volumes and multitaskProfessional communication and strong problem‑solving skillsPreferred QualificationsHands‑on patient care experienceExperience with CPAP, respiratory equipment, or DME productsPrior insurance verification or healthcare documentation knowledgeExperience LevelEntry Level — training provided; healthcare experience strongly preferred.Job Type & LocationThis is a Contract to Hire position based out of Kearney, NE.Pay and BenefitsThe pay range for this position is $18.50 - $19.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Kearney,NE.Application DeadlineThis position is anticipated to close on Mar 17, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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