Multi-Unit Operations Leader

Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business through innovation and enhancement of client experiences. If you are driven, enthusiastic, and eager to make a meaningful impact in your community, we would love to have you join us! A Typical Day... As a Multi-Unit Operations Leader, you will oversee three H&R Block tax offices, harnessing your leadership skills to foster customer-focused teams and drive growth during the busy tax season. You will act as the primary manager accountable for developing associates, delivering an exceptional client experience, and achieving growth targets. Your flexible part-time schedule begins in the fall, transitioning to full-time from January to April, including evenings and weekends as necessary. Note that this role requires in-person presence at the following locations: [Insert precise work address here] It would be even better if you also had... Experience managing multiple units in settings such as retail, restaurants, banking, or similar fields. What you'll bring to the team... Manage staffing, operations, and logistics across all offices, supported by Associate Team Leaders. Collaborate with the District General Manager (DGM) to devise and execute growth plans, including community partnerships. Help recruit and interview candidates for tax office associate roles. Conduct performance reviews and work with the Associate Relations Center to resolve issues. Foster an engaging team environment by training and coaching associates and recognizing exceptional contributions. Lead daily team meetings and communicate vital information to the teams across all offices. Create work schedules and manage timekeeping for all associates. Travel between offices as needed. Prepare tax returns if eligible, following successful completion of the Income Tax Course or Tax Knowledge Assessment. Your Expertise: Proven people management experience with an ability to grow and develop talent. Aptitude for executing growth initiatives and fostering a culture of development. Excellent decision-making skills and the capacity to thrive in a fast-paced environment with minimal oversight. Strong interpersonal and communication skills with a client-first mindset. Proficiency in computer applications, particularly MS Office. Bachelor's degree in a related field or high school diploma with relevant experience. Successful completion of H&R Block's Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Why work for us At H&R Block, we are dedicated to our employees' well-being, offering competitive benefits designed to address your health, financial wellness, and personal needs. Employee Assistance Program with Health Advocate support. Wellbeing program, BetterYou, aimed at fostering healthy habits. Neurodiversity and caregiver support for you and your family. Various discounts on everyday items and services. Eligibility for Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. The Community You Will Join: At H&R Block, we focus on building a Connected Culture characterized by trust, care, and collaboration, ensuring everyone feels safe and valued. You'll be part of a recognized organization celebrated for its exceptional work environment and committed colleagues. H&R Block is an equal opportunity employer, embracing diversity in all forms. If you're driven to make a difference, H&R Block is the perfect place for you! Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.

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