Associate Team Supervisor

Our Company At H&R Block, we are driven by the belief in the power of people helping people. Our core Purpose is to provide assistance and inspire confidence in clients, associates, and communities everywhere. We are committed to fostering a high-performing, connected culture that ensures everyone feels valued and belonging. To continuously enhance our business, we have initiated a long-term strategy and transformation plan, Block Next. This multi-year roadmap aims to drive innovation, improve client experience, and achieve sustainable growth. Our goal is to elevate the way we operate, serve, and lead within our industry. If you are curious, creative, and thrive on challenges, we invite you to explore a meaningful career with us. A Typical Day... As an Associate Team Supervisor, you will play a key role in supporting our retail tax office during the busy tax season, ensuring that we consistently exceed client expectations. Your initial responsibilities will start with a flexible part-time schedule in late fall, transitioning to full-time from January through April. It would be even better if you also had... Experience in a supervisory or management role. A proven history of delivering exceptional customer experiences. What you'll bring to the team... Support the Multi-Unit Team Leader as the onsite contact for tax office associates and clients, ensuring the highest quality and execution of services to promote the value of H&R Block. Oversee the performance of tax office associates to guarantee an exceptional client service experience, escalating issues to the Multi-Unit Team Leader and District General Manager as needed. Act as the point of contact for any escalated client service concerns. Ensure efficient client scheduling and resolution of conflicts, with necessary escalation as outlined above. Lead from the front desk, providing phone coverage and engaging clients for an outstanding experience. Manage daily operations to ensure associates are scheduled, and work is completed on time while maintaining quality standards and overall goals. Facilitate daily huddles, sharing critical information with office associates. Your Expertise Experience in customer service or a similar role. Strong organizational skills with the ability to manage daily office operations effectively. A customer-centric approach and excellent communication skills. Proficiency in computers and MS Office applications. Ability to work independently with minimal supervision. Willingness to maintain a flexible work schedule of 40 hours per week, adapting to business needs. A high school diploma or equivalent. Why work for us At H&R Block, we are dedicated to investing in our associates' overall well-being. Our comprehensive benefits can help you with your health, well-being, and financial readiness. Access to an Employee Assistance Program with Health Advocate. Enrollment in the BetterYou program to build healthy habits. Support for neurodiversity and caregiver needs for you and your family. Numerous discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan with eligibility requirements. The Community You Will Join: At H&R Block, we are proud of our commitment to creating a Connected Culture built on trust and care where everyone can feel safe expressing their authentic selves. You will be part of a dynamic work environment that is regularly recognized among the Best Companies! You will collaborate with colleagues who support each other's growth and success. H&R Block is an equal opportunity employer, celebrating diversity in the workplace, regardless of gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're ready to make an impact, H&R Block is the place for you. Pay Range Information The pay range for this position is $15.50 - $29.00 per hour. Local minimum wage laws apply. Individual compensation decisions will depend on various job-related factors, including experience, education, skills, performance, and work location. Successful candidates may also have the opportunity to participate in incentive compensation plans, which may provide additional earnings based on specific criteria.

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