Shift Leader

Job SummaryThe Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programsand systems. Ensure compliance with all federal, stateand local laws and ethical business practices. Duties and Responsibilities Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.Performs assigned work stationduties such as making quality products, follows all product preparationsproceduresand maintainsestablished product holding times. Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer complaintsand responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.Exemplifies and exhibitsthe Core Values, maintainsa positive attitude, works well with others and is flexible and adaptable to changeEnsures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, followsall policies and procedures related to shift management. Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizingthe FOCUS SystemExecute cash management dutiesAssistin the management of adequate inventory levels using the company's systems and guidelines to minimize lossEducation, Experience & Certifications High School diploma or GED preferred Serv-Safe/Local or State Food Service Certification preferred Previousrestaurant shift lead experience preferred Successful and stable employment historyMust be 18 years of age or older Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise Ability to successfully perform the job duties of all positions in the restaurant.Functional SkillsPlanning & PrioritizationCommunicates EffectivelyProcess ImprovementOur ValuesEVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our successDO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it'sdifficultPEOPLE FIRST - To craft positive experiences for our customers, we take care of each other firstINNOVATE TO WIN - We champion and challenge for a better way in all we doHAVE FUN - We find joy, create meaningful impactand celebrate the journey togetherOur Core CompetenciesCUSTOMER CENTRIC - We leveragedata and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellenceRESULTS DRIVEN – We focus on measurable outcomes by remainingoptimistic, tenacious, and persistent even in the face of challengesCONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quoBIAS FOR ACTION - We courageously lead, drive towards decisions, and maintainagility to meet the demands of our dynamic industryWINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacityPapa Johns is an equal opportunity employer.Papa Johns is a federal contractor that participatesin the E-Verify program to confirm employment eligibility for each new team member. We also comply withall Right to Work requirements. Official E-Verifyand Right to Worknotices are available for applicants to review in both English and Spanish.

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