Customer Care Associate

We are seeking a Customer Relations Associate. This is a full-time position at our Irvington, NY office. You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. We want to always go above and beyond in assisting our customers.Position Overview:Full-Time Position: Mon-Fri 9AM-5:30PMOn-site in our Irvington, NY officeKey Responsibilities:Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service.Have a working knowledge of current Electric Picks products and proceduresProcess returns and exchanges via Loop as neededProcess customer repairs as neededSupport over business with goal tracking and reportingOur Ideal Candidate:You're someone who is jewelry obsessed!2 years of customer service experienceShopify, Gorgias, & Loop experience a plusExcellent communication skillsOrganizedReliableAbility to work independentlyCareful attention to detailDesire to work in a startup environmentAbility to be both a self-starter and a team player, multitask and thrive in a fast environmentPositive and Energized

Apply Now