Front Desk Associate

The Receptionist delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Job duties( - denotes an essential function) - Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships - Communicate with direct reports, manager and client on job or deadline issues - Immediately escalate operational problems or issues to Supervisor or Manager - Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures - Produce required reports on schedule - Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction - Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations - Ensure a seaml...Front Desk Associate, Front Desk, Associate, Customer Service, Skills, Microsoft, Manufacturing, Hotel

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