Customer Care Coordinator

Customer Care Coordinator Drees Homes, one of the largest privately-owned homebuilders in the nation, is seeking candidates for the position of Customer Care Coordinator in Indianapolis, IN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key responsibilities include: Providing excellent internal and external customer service Answering reception and customer service calls and determining the appropriate action Providing administrative/clerical support for the Customer Care team Preparing and maintaining customer records, job files and database tracking logs Following-up with customers, subcontractors and vendors as necessary Preparing and distributing weekly and monthly reports Assisting the operations team with accounts payable Various other administrative/clerical duties Knowledge and skills required: Exceptional customer service skills Proven ability to address tense customer interactions appropriately Upbeat and positive/can do attitude Strong verbal and written communication skills with great listening skills Ability to follow through to a satisfactory conclusion Strong computer skills including Word, Excel, and data entry Must be organized, detail-minded and adaptable Requirements: 1-3 years previous office/administrative experience High school degree required; Associates or Bachelor's a plus Office work experience required Previous experience in the homebuilding industry a plus Premier benefits to support you include: Comprehensive benefits package, including medical, dental and vision Life, AD&D, and critical illness insurance Wellness rewards 401(k) savings plan Profit Sharing Paid time off increasing with tenure Tuition reimbursement Long and short disability and parental leave Employee discount program on the purchase of a Drees Home Employee Assistance Program and much more! This position is not in a call center environment.

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