Sr Supervisor Centralized Baggage Service - Houston International Airport (IAH) - Pay range $18 - $22 hourly (IAH CBS Sr Sup 2026)

* Develops and cultivates strong customer relations/retention * Strong Operational Baggage and World Tracer Knowledge * Exceptional Leadership and Client Engagement * Dependable and excellent Time Management- Coordinates interactions at all levels internal as well as external * Supports and trains their own teams. * Addresses/anticipates industry trends * Provide hands-on supervision of the staff and delegate workload * Provide direct customer relations support * Ensure that account operates according to schedule and service level agreements * Oversee the long-term analysis of manpower needs, groom potential leaders * Ensure cross training of staff members and monitor mandatory training * Manage attendance records and ensure appropriate shift coverage * Handle discipline and motivation issues * Process promotion, demotion and termination paperwork * Enforce safety, security, and grooming standards * Administer performance reward programs * Control the budget for labor costs and allocation Required Skills * Leadership qualities * Negotiations skills on executive level * Knowing the Aviation industry (or B2B crack) * Capable to undertake risk-analysis * Flavor for financial performances and data/mechanics * Languages * Project experience * PC basics (Word, PowerPoint, excel, etc.) * Organizational talents * Strategically and conceptional way of thinking Required Experience * Personal profile * Social competence * International behavior * Stress resistance * Readiness to travel (flexibility) * Opens for new ideas and innovative products * Communication skills * Flexibility in resolving conflicts constructively * Eager to learn new skills * Organized and logical thinker * Make quick and rational decisions * Problem Solving * Ability to adapt quickly to unforeseen situations * Effective communication skills and good listening skills * Able to multi-task and carry out duties in a dynamic environment * At least 18 years of age, high school graduate or G.E.D equivalent. * Must be able to pass the drug test & obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency * English proficient, other languages are a plus. * Computer savvy *

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