Field Service Crew Chief

Job Title: Field Service Crew Chief FLSA Status: Non-Exempt Department: Services Group Regular Full Time Location: Houston, TX Essential Duties and Responsibilities:Leads and serves as the technical expert for an assigned crewServes as a technical subject matter expert (SME) in all technical areas of Field Service customer support; providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. Must have extensive knowledge of the Company's products and servicesThe thorough testing of equipment before it is released for operational workSupervise quality control processes to track, maintain and improve customer service to prevent service failuresFollows safety compliance by ensuring all personnel are aware and comply with safety guidelines, ergonomically correct work habits, and maintaining work areasAbility to push and pull with arms up to a force of 20 poundsAscend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing up to 40 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.Ensure pre-task safety crew briefings are accomplished before the start of any operationAbility to grasp, reach and manipulate objects with hands throughout workdayTo plan, implement and manage work assignments for contractTo carry out all reasonable instructions from management whilst working in the best interest of the companyTo discipline, counsel and coach staff providing written assessments where necessaryTo communicate with all relevant departments regarding activities under his/her concernTravel 200-300 days per year anywhere from 2-14 weeks at a time.Work extended hours up to 10-14 hours per day including weekends/holidays, 6 - 7 days per week. A typical work week can be 60-84 hours.Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.Qualifications: Minimum of 6 years of experience in Reciprocating CompressionMeets all sublevel (FST I, II, III & IV) requirementsMust have the following attributes:Safety focused, service-oriented, business focusedDependable with ability to multi task successfullyProfessional administrative and organizational skills, Results oriented with a sense of urgencyExcellent verbal and written communication skills and above average interpersonal skills are requiredClear, concise, and accurate service reporting is requiredAssociates Degree with a technical concentration (Bachelor's Degree recommended) or equivalent work experience (minimum)Formal training in a technical certificate programTechnical training in the oil and gas industry or associated industryCompletion of all Reciprocating Compression Systems product trainingMaster the Core competenciesAdvanced Special toolingAdvanced Engine & Compressor Theory, OEM and Non-OEMAdvanced Product KnowledgeCooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, CaterpillarMastery of Advanced Shop Math SkillsMastery of Computer skills - Word & ExcelMastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins...etc.Advanced leadership skillsMastery of Engine BalancingMastery Web Deflection/AlignmentProduct KnowledgeCooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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