Route Manager

Route Manager Department: Elmira Admin 310992 Employment Type: Full Time Location: Elmira Reporting To: Bob Knoll Compensation: $60,000 / year Description As a Route Manager, you will play a critical role in delivering exceptional breakroom experiences to our clients. You will lead and support a team of Route Merchandisers, ensuring routes run efficiently, service standards are met, and customer expectations are consistently exceeded. This is a hands-on leadership role. It is ideal for someone who enjoys being in the field, developing people, solving problems in real time, and building strong client relationships. Essential Duties & Responsibilities * Lead & Develop Your Team * Supervise, coach, and support Route Merchandisers to drive performance and accountability * Hire, train, and onboard new team members for success in the field * Conduct regular ride-alongs, audits, and quarterly one-on-one performance reviews * Foster a positive, inclusive team culture where employees feel supported and motivated * Drive Operational Excellence * Ensure daily route completion and adherence to schedules * Monitor inventory practices including FIFO, short-dated product usage, and waste reduction * Oversee merchandising standards, pricing accuracy, and product placement * Ensure all equipment is clean, functional, and properly maintained * Partner with service teams to resolve equipment issues quickly * Own the Customer Experience * Serve as a primary point of contact for client interactions * Conduct account visits to strengthen relationships and address feedback * Identify upselling opportunities and support business growth * Partner with Account Managers to ensure account retention * Manage Day-to-Day Operations * Review daily route activity, cash handling, and reporting accuracy within the Seed system * Ensure service calls are created and resolved efficiently * Support warehouse operations and inventory counts as needed * Assist with installations, upgrades, and removals of equipment * Maintain fleet readiness and coordinate vehicle needs Job Requirements * Experience in a route-based, field service, or logistics environment * Proven ability to lead, coach, and hold a team accountable * Strong communication skills with both employees and customers * Comfortable using technology and reporting tools. Microsoft Office experience is preferred * Ability to solve problems quickly in a fast-paced environment * Valid driver's license with a good driving record * Ability to pass a DOT physical * Willingness to drive a 16-20' box truck * Ability to lift and push 50 or more pounds * Comfortable with frequent movement, including bending, reaching, and operating a hand truck * Full-time, onsite role. Remote work is not available for this position * Typical hours fall between 5:00 AM and 5:00 PM, Monday through Friday * Schedule may vary based on business needs, with occasional weekend coverage Benefits We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. * Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. * Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events. #IND103 #LI-KC1

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