Supervisory Medical Records Technician (ROI)

This position is located in the Health Information Management (HIM) section at the Edward Hines Jr. VA Hospital. The MRT (ROI) reviews and processes requests for patient protected health information (PHI) and provides direct customer service to the Veteran (or third party). The incumbent serves as supervisor and technical expert for the Release of Information Unit. Provides guidance and suggestions to the Chief HIM and the Assistant Chief HIM regarding staffing needs and shortages within the ROI section. The supervisory MRT (ROI) is responsible for the supervision, administrative management, and direction of ROI staff at or below the journey level. In addition to: * Generates workload to staff and monitors completion status. * Ensures the timely release of health records in accordance with policies and procedures. * Ensures compliance with accrediting agency and regulatory requirements and initiates corrective action as needed. * Collaborates with VA Regional Counsel to ensure health records related to malpractice, subpoenas, and tort cases are handled timely. * Ensures orientation and competency assessments are conducted for all assigned staff. * Maintains interdepartmental relations with other services to accomplish goals. * Provides guidance and technical direction necessary to accomplish all tasks. * Provides effective audits and monitors for all areas of responsibility, assuring accurate and timely data is processed. * Reviews work accomplished and ascertains problems and takes corrective action. * Develops performance standards and conducts performance evaluations. * Formulates and initiates performance standards. * Interviews new employees, recommends selection, and carries out training and development of assignments, awards or disciplinary actions. * Prepares formal requests and recommendations for promotions, reassignments, other status changes, or recognition of outstanding performance. * Prepares and submits functional statements for new positions, clarification, or updates. * Receives and resolves formal grievances that can be resolved by the first line supervisor. * Ensures release of information activities related to the development, implementation, maintenance of and adherence to privacy policies and procedures are performed and coordinated in compliance with applicable federal laws and regulations including the Privacy Act of 1974. * Ensures record retrieval and record transfers to other VA facilities for the purposes of continuity of patient care and release of information are timely. * Assist in performing 100% quality review of all Tort Feasor cases prior to sending records to VARO for litigation. * Prepares weekly ROI and Tort Feasor record turnaround statistics. * Monitors workload and production staff and takes action when necessary to meet deadlines. Work Schedule: Monday through Friday, (07:30am to 4:00pm) Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 09353F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.

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