Testing Specialist

Position Title Testing Specialist PIN 836000 Classification Summary Incumbents coordinate exams and provide routine direction and information to students regarding policies and procedures. Responsibilities may include administering testing and maintaining the testing environment, providing routine direction and information, coordinating and providing testing accommodations and assistance for students with needs, and recording test results. Minimum Education and/or Training and Experience * Associate's Degree. * Proficient in providing extended customer service to students, third-party candidates, and faculty. * Capable of prolonged standing for customer assistance and sitting for computer monitoring. * Frequent mobility in and around testing rooms and centers. * Competent in adapting to evolving technology and software. * Ability to learn applicable local, state, federal, and third-party regulations. * Strong customer service skills for interacting with students, faculty, and candidates. Preferred Education and/or Training and Experience * Strong Computer skills with troubleshooting software. * Experience in using Word, Google Forms, and Google Drive Licensing Requirements Certified Test Administrator Certificate Essential Job Function These are the job duties that are required of the position. Classification Duties * Administer exams following standard routines and procedures; monitor testing rooms; notify students or clients of test results, as necessary; submit academic dishonest reports, as needed. (B2) * Assist instructors with paperwork related to utilizing testing and testing services; ensure testing forms are completed correctly and are assigned to proper accounts. (A1) * Compile data from daily sign in sheets, including total number of exams taken each day and each type of exam taken; prepare data for weekly, monthly, and annual testing reports. (A1) * Maintain daily, monthly, and student records, including attendance, testing, and retention; update records and testing scores in appropriate software systems, databases, online folders, and websites; create physical testing documents as needed. (A1) * Maintain procedures and manuals for all testing platforms; review and update materials; ensure documents are secured. (A1) * Maintain knowledge of each testing program utilized at the College; ensure each program launches and operates in the intended manner. (A1) * Record total number of testing exams completed by each type of test; complete any missing data or make corrections; prepare completed exams for shipment. (A1) * Oversee testing software functions, including solving computer issues and performing software updates and upgrades; manage department inventory, ensuring supplies are stocked and maintained. (A1) * Perform other related duties of a comparable level/type as assigned. Position Duties Multistate Employer Employees of Jefferson College must reside in Missouri or Illinois. Multistate Employer Position Knowledge/Skills Knowledge Customer service principles; Computers and related software applications; Applicable local, state and federal laws, rules, and regulations; Academic program requirements. Skills Providing customer service; Using computers and related software applications; Reviewing and processing paperwork, forms, and/or other related items; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction. Machines, Tools, Equipment and Software Ellucian Banner Various Testing Platforms Pearson VUE Physical Factors Physical Effort Physical Effort Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Posting Information Division Academic Services (DIV) Department Academic Affairs Reports To Coordinator of Testing Services Wage/Salary $16.30 per hour Status Full-time If Part-time, hours per week If Non-exempt, work days Monday - Thursday during the summer and Monday - Friday during the academic year If Non-exempt, work hours Monday and Wednesday 8:00 am to 4:30 pm, Tuesday 9:30 am to 6 pm, Thursday noon to 8:30 pm, Friday 8:00 am - 2:00 pm. (Subject to change) Posting Detail Information Posting Number S00644P Desired Start Date 01/26/2026 Open Date Close Date Special Instructions Summary This position is open until filled. The review of applications is underway. Quicklink for Internal Posting EEO Statement It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.

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