Guest Services

JOBUnder the direct supervision of the Recreation Supervisor in charge of Aquatics, Full-Time Recreation Coordinator and Pool Manager, Guest Service is responsible for customer service, points of sale, ethical handling of transactions, a working understanding of Rec Trac as it pertains to aquatics and responding to emergencies within facility specific emergency action plans.EXAMPLE OF DUTIES(May not include all duties performed.)The primary responsibility of Guest Service is maintaining a high quality of customer service while upholding City policy as it pertains to financial handling, and admission.Serves as the main point of contact for guests while onsite at aquatics facilities, processing households, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors and rentals.Possesses thorough knowledge of and consistently enforces admission policies, rules and regulations, in connection with maintaining a safe environment for all patrons and staff.Helps create an outstanding work environment, as well as sets the bar for providing exceptional customer service to both internal and external customers. Maintains cleanliness of their assigned facility, entryways, walkways, concession area, locker rooms, restrooms and offices.Follows appropriate emergency action plan protocol as needed and provides emergency intervention while following proper protocol.Properly uses equipment in the performance of first aid and/or other emergency response.Clears all swimmers from pools according to the pool procedures for inclement weather, emergencies, rest periods, drills and closings.Provides professional and courteous service to all patrons. Knowledge, Skills and Abilities: Knowledge of cash handling and procedures.Knowledge and ability to administer CPR, AED, and first-aid techniques.Ability to work independently.Understand and follow instructions from supervisors.Ability to enforce safety regulations and emergency procedures.Ability to work effectively and positively with co-workers and the public.Ability to exhibit professional behavior and to be a positive role model to patrons of the pools and other employees.Ability to handle money with honesty and integrity.Basic computer knowledge.Remains undistracted from the primary area of responsibility for facility safety, customer service, and ethical money handling.Performs other related duties assigned by the Recreation Supervisors, Recreation Program Managers or the Director of Recreation and Parks.

Apply Now