Customer Service REP

Job Opportunity at L&M Radiator, Inc. L&M Radiator, Inc. is a global designer, manufacturer, and distributor of MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction, and heavy industrial industries. This role will be collaborating with our internal teams to ensure product build is on track and on target per customer specifications. We want a representative that wants to connect with our customers around the world. As a member of the CS department, you will be responsible for providing the whole department with support, knowledge of products, and assist in communication and problem solving. Responsible for data input and checking of orders, quotes, and purchase orders. Learn customer portals for entering and retrieving customer orders. Collaborate with internal engineering and sales department on quoting, pricing, and product delivery. Work within deadlines, establish customer relationships, and collaborate with team to produce the world's best heat transfer solutions across the globe. Your typical day will look like: Serve as the primary point of contact for assigned customers. Provide order status, documentation, issues resolution, and proactive communication. Capture Voice of Customer and identify service or aftermarket opportunities. Escalate risks early to the Manager. Check Quotes to ensure customers receive accurate, correct, and proper product quotes, information, and materials. Responsible for intercompany orders. Able to process customer and vendor Purchase Orders in ERP system (Epicor). Respond to customer service needs in a timely, respectful, and diligent manner. Maintain all required records clearly, accurately, and completely. Follow all department procedures, processes, and instructions set forth by the customer service manager. Follow all corporate policies and procedures and support management decisions. Communicate with other departments as required. Perform work in a safe manner and follow all safety guidelines/procedures. Domestic and international travel required and include weekends depending on the project and if needed. Other related duties as assigned and deemed necessary by Supervisor. The physical demands of the job include: Sitting for long periods of time Knowledge, skills, and abilities required for entry level: Regular and reliable attendance. Communicate effectively in English, by both verbal and written means. Technical, mechanical, and industrial knowledge needed to include blueprint reading. Experience preparing a wide variety of reports, spreadsheets, and documentation using Microsoft Office Products such as Excel, Word, PPT, Teams, and Outlook. Work effectively with fellow employees, independently, under pressure, and with accuracy. Establish priorities and complete assignments efficiently with excellent attention to detail. Dependability under both supervised and unsupervised conditions. Professional phone and email etiquette. Must be organized, thorough, and have good follow through. Ability to sit for long periods of time and multi-task throughout the day. Must pass a pre-employment physical, drug/alcohol, and background test. Qualifications: 18 years old or older. Current Driver's License. Proficient with MS Excel and Word applications. 2-year associate degree or 4-6 years' experience in industrial customer service or inside sales atmosphere, or prior L&M experience. Preferred Qualifications: Knowledge of Epicor or similar ERP system. Experience in Lean Manufacturing. More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen and fitness for duty test. The salary range for this role is between $62,100 - $108,600. The actual salary rate offered to a candidate may be influenced by a variety of factors, such as training, transferable skills, work experience, education, business needs, market demands, and work location. The base pay range is subject to change and may be modified in the future. At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together are accelerating the future of transportation. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion, and your unique perspective fuel progress. We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status, and more. Need accommodation? Just let us know - we've got you.

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