GLA General Manager

General Manager The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Westlake policies and procedures. Responsibilities include: Providing positive representation of Westlake Ace Hardware. Proactively assisting customers in solving problems. Greeting customers entering and throughout the store. Thanking customers when finished and when they are leaving the store. Providing a friendly, outgoing demeanor; working well with customers as well as associates. Ensuring all calls and pages are answered promptly, courteously and effectively. Handling customer complaints. Working to resolve problems with the customer and having Westlake's best interest taken into consideration. Possessing excellent product knowledge and knowledge of store layout and location of products. Ensuring a positive, professional and safe work environment for all associates. Supervising the "general operations" of the entire store. Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives. Ensuring compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitoring shrink numbers and taking corrective actions. Managing and directing preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). Ensuring receiving, checking in, stocking of merchandise for the store is being done completely. Responsible for maintenance of back stock levels. Overseeing and assisting with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. Providing assistance in the overall general maintenance of the store. Ensuring forklift operations and receiving is completed in a safe and efficient way. Ensuring weekly price changes are being completed. Ensuring monthly cycle counts and negative on hand reports are being completed. Ensuring signage is current in the entire store. Providing a clean and orderly sales floor, including end caps and ad goods merchandised. Ensuring special orders and rain-checks are being completed properly. Ensuring ad signage and products are ready for the customers. Performing all other duties as assigned. Responsible for the P & L and other corresponding reports. Assisting District Manager with the budget process for sales and expenses. Managing payroll and other controllable expenses. Responsible for the implementation of Store Support programs. Attending trade shows and seminars with company guidance. Responsible for successful Loss Prevention, Safety and Internal Audits. Assisting with special projects within the district as set forth by the District Manager. Conducting weekly management staff meetings. Ensuring effective training and development of all associates. Recruiting prospective associates for possible management positions throughout Westlake Ace Hardware. Managing and supporting the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management. Actively recruiting and promoting the advancement of Westlake associates. Becoming an integral part of the community in which you live and work through civic organizations and being community minded. Challenging all associates to think of ways to better merchandise product, control expenses and increase sales. Leading by example; being approachable by all associates and customers. Ability to exhibit and incorporate Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE Love the people, love the work and love the results. INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE We recognize that we are blessed to be in the business of serving others. HUMILITY We strive for greatness with a humble, modest and respectful attitude. TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing thatTogether, we are Ace. Minimum Skills, Requirements and Qualifications: High School or GED equivalent. Must have previous retail management experience. Hardware experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details: $56,000-65,000/Year

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