Active Directory, Printers, & Server Administratiion

Active Directory, Printers & Server AdministrationHybrid (Onsite 2 days/wk)DescriptionDiversified Systems is searching for an Active Directory, Printers & Server Administrationwho will be responsible for advanced technical work in support of highly complex and critical technology systems that support PSPs Active Directory, Printers and Server Administration.This individual must be able to comprehend enterpriseIT policies, initiatives and perform the necessary actions to comply with these policies. When necessary, assist users and other IT groups when troubleshooting issues and act as a liaison with vendors. Work assignments are provided with specific instructions and objectives along with the expected completion dates.This position provides technical execution of their assigned duties and responsibilities and functions as the technical expert and agency point of contact for infrastructure server administration, Active Directory and Printer administration. This position supports IT Staff and the PSP business. This position is responsible for systems deployed in all facilities, field sites, commonwealth managed data centers, and disaster recovery locations.ResponsibilitiesDesign and supervise the implementation of solutions for agency use of Microsoft Active Directory, including CUPSS. Establish Active Directory security group provisioning standards, naming conventions, Group Policy Object deployment, and domain controller deployment, operation, and maintenance.Act as the agency point of contact for communications regarding the Commonwealth's implementation of Microsoft Active Directory, user account provisioning services, and antivirus and intrusion protection products.Use CUPSS to create Active Directory accounts, including resource accounts, distribution lists, service accounts, test accounts, training accounts, and security groups.Approve and deny privileged accounts in CUPSS.Troubleshoot account issues.Configure user accounts.Assist end user support with user transfers, group memberships, and password resets.Suspend and reactivate user accounts in CUPSS.Provide cadet and law enforcement officer account management.Design and supervise the implementation of standards for deployment of infrastructure server operational roles, including file share servers and print share servers.Establish and implement standards for server and file share access control and auditing.Add and remove user permissions to directories and resources on all PSP file and print servers.Create and manage print queues on all PSP file and print servers.Troubleshoot mapped drive issues.Manage file and print server drive space.Unlock files on file and print servers.Serve as a data restoration intermediary for the backup team.Create, update, and migrate drive shares on file and print servers.Perform data recovery on file and print servers using Shadow Copy.Ensure and correct discrepancies in file and print server configuration.Perform data moves between file and print servers.Manage printer management servers.Establish and implement standards for printer administration and auditing.Troubleshoot printer issues with customers and vendor representatives.Set up and configure network printers.Provide installation assistance for all network printers installed at PSP sites.Deploy printer firmware updates and perform stall and maintain printer management software on dedicated application servers used to manage network printers.Keep printer drivers updated on all PSP file and print servers.Create printer installation procedures.Assist with inventory tracking of PSP printers.Participate in agency disaster recovery and continuity of government planning.Function as liaison between the agency and outside agencies or vendors as necessary to resolve operational problems.Perform work on special projects.Be knowledgeable of, adhere to, and contribute to established service management processes and procedures.Be knowledgeable of, adhere to, and contribute to established knowledge management processes and procedures.Be knowledgeable of, adhere to, and contribute to established digital accessibility regulations and standards.Perform related work as necessary.Respond to after-hours requests for technical assistance on an as-needed basis.Be able to pass PSP background checks related to employment and CJIS policies.Perform other related duties as assigned, including those outlined in the Department's Continuity of Government Plan when the plan is activated.Respond to the designated alternate or secondary location when directed in response to a catastrophic incident.Work is assigned by the Operations Manager, who outlines general instructions, objectives, and operational support and maintenance responsibilities. Work is performed using independent initiative and judgment and is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.Work is assigned to others on the team by outlining broad project objectives and operational support and maintenance responsibilities. Work is performed using independent initiative and judgment and is reviewed upon completion for attainment of project goals and effectiveness of support and maintenance services.Use a personal computer or laptop with Microsoft Office products and other business and technical software.Plan, organize, and prioritize multiple tasks effectively.Analyze and interpret complex information.Analyze and logically troubleshoot discrepancies.Successfully complete mandatory municate effectively both orally and in writing.Establish and maintain effective working relationships.Work independently and as a team terpret and apply security concepts.Requirements5 years of Enterprise IT required.3 years of Active Directory administration required.3 years of file share and print server management required.3 years of networking fundamentals required.3 years of endpoint and remote support required.2 years of CUPSS or other identity provisioning required.2 years of scripting using PowerShell, VBScript, or similar tools required.2 years of Microsoft 365 and Exchange resource management required.Strong documentation skills required.Process and policy adherence required.Security mindset required.Professional communication required.Chain-of-command respect required.Calm under pressure dependent troubleshooting required.Identity and IAM certifications highly desired.User and administrator enterprise experience highly desired.Government or state IT experience highly desired.About Diversified SystemsFounded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.

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