ServiceNow Workflow Manager

Overview: GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position. Responsibilities: We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia.Key ResponsibilitiesTechnical LeadershipProvide technical direction and architectural guidance for ServiceNow implementations across multiple modulesLead complex ServiceNow projects including upgrades, integrations, and custom application developmentOversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibilityEnsure adherence to ServiceNow best practices, coding standards, and governance frameworksReview and approve technical designs, workflows, and customizationsStay current with ServiceNow platform updates, new features, and emerging capabilities.People ManagementManage, mentor, and develop a team of ServiceNow administrators, developers, and analystsConduct performance reviews, set goals, and create individual development plansFoster a collaborative, innovative team culture focused on continuous learningProvide coaching and technical guidance to team members at various skill levelsManage resource allocation and workload distribution across the team Operational ExcellenceEnsure SLA compliance and maintain high service quality standards Lead incident response and problem resolution for platform issuesManage vendor relationships and coordinate with ServiceNow support when neededDevelop and maintain team documentation, procedures, and knowledge baseStrategic PlanningLead the ServiceNow roadmap planning and technology strategyDevelop and maintain analytics frameworks to measure team performance and platform effectivenessCreate executive-level dashboards and reports to demonstrate business value and ROIIdentify opportunities for process improvement and automation using data-driven insightsSupport business stakeholders in defining requirements and solution approaches Qualifications: High School with 9+ years (or commensurate experience)Required Skills and ExperienceClearance: TS/SCI DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)Experience with ServiceNow Knowledge of core ServiceNow modulesIT Service Management (ITSM)- Incident, Problem, Change, Service CatalogConfiguration Management Database (CMDB)- CI relationships, data IntegrityPerformance Analytics and Reporting - critical metrics, dashboards, and business intelligenceCustomer Service Management (CSM)Security Incident Response (SIR)ServiceNow App Engine and Platform capabilitiesCMDB Management: Expertise in:CMDB design, implementation, and ongoing governanceConfiguration Item (CI) identification, classification, and relationship mappingCMDB data quality management and health scoringIntegration with discovery tools and automated population strategiesCMDB analytics and reporting for IT asset visibilityCompliance with ITIL configuration management processesAnalytics & Reporting: Proficiency in:ServiceNow Performance Analytics implementation and configurationDashboard creation and data visualization guidelinesBenchmark development and metrics strategy aligned with business objectivesAdvanced reporting using Report Builder and scheduled reportingData analysis and trend identification for operational insightsIntegration with external BI tools and data warehousesDevelopment Skills: Proficiency in:JavaScript, Glide APIs, and ServiceNow scriptingServiceNow Flow Designer and WorkflowREST/SOAP web services and integrationsHTML, CSS, and UI customizationDatabase concepts and ServiceNow data modelingA deep understanding of Secure Development Life Cycle (SDLC)Preferred Skills and Experience CertificationsServiceNow Certified System Administrator (CSA)ITIL Foundations Experience with DOD Networks (NIPR, SIPR, JWICS)#NSS #AR Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring ProcessIf you are selected to move forward through the process, here’s what you can expect:During the Interview ProcessVirtual video interview conducted via video with the hiring manager and/or teamCamera must be onA valid photo ID must be presented during each interviewDuring the Hiring ProcessEnhanced Biometrics ID verification screeningBackground check, to include:Criminal history (past 7 years)Verification of your highest level of educationVerification of your employment history (past 7 years), based on information provided in your applicationEmployee PerksAt GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:Employee Assistance Program (EAP)Corporate DiscountsLearning & Development platform, to include certification preparation contentTraining, Education and Certification Assistance*Referral Bonus ProgramInternal Mobility ProgramPet InsuranceFlexible Work Environment*Available to full-time employees Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $100,000.00 - USD $120,000.00 /Yr.

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