Teller

Customer Service Representative This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank's Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers' financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities. Customer Experience: Promotes a customer-centered culture and attitude among staff Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy Embraces and utilizes the Bank's sales and coaching process, completes action plans in an effort to meet goals Understands the Bank's products and services and how they benefit customers, promoting as appropriate Customer Transactions: Accurately, efficiently and courteously processes transactions in compliance with Bank policies and procedures Maintains accurate cash and transaction records, meeting established teller performance standards Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution Determines the necessity of placing holds on items presented for deposit Maintains awareness of current fraud alerts and identifies fraudulent activity Compliance and Control: Understands the Bank's operational and risk management policies as well as the Bank's security policies and procedures Assists in ensuring that the Bank is in compliance with local, state and federal regulations Assists in completing operational and audit functions within the Branch General: Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the Employee Handbook May train or assist in training new employees Performs additional duties as requested Travel to other branches for coverage may be required Competencies: Integrity/Ethics Vision/Values Adaptability/Flexibility Initiative Interpersonal Skills Productivity Decision Making Teamwork Sales Skills Knowledge/Skills/Experience Requirements: High school diploma or equivalent Previous teller, cash handling and/or sales experience helpful Demonstrated personal computer literacy Physical Demands/Conditions Requirements: General office environment May be required to move bags of coin short distances Moderate lifting (up to 50 lbs.) required Moderate reaching, walking, sitting and standing required Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity.

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