OverviewJoin to apply for the Store Manager role at Ross Stores, Inc.Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.As Part Of Our Team, You Will ExperienceSuccess: Our winning team pursues excellence while learning and evolvingCareer growth: We develop industry leading talent because Ross grows when our people growTeamwork: We work together to solve hard problems and find the right solutionCommitment to Diversity, Equality & Inclusion: We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in our community
Corporate Context
Ross Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. As a Fortune 500 company, we are committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General PurposeResponsible for all aspects of the Store's operations. Leads the entire operation to ensure Company standards and best practices are consistently met. Staffs, trains and develops leadership to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. Recruits, trains and develops Associates. Manages Stockroom, Front End, and Sales Floor operations to ensure timely merchandise flow, proper receiving, and controlled expenses through best practices and productivity.
Essential Functions
General Operating RequirementsLeads all Company Best Practices and maximizes productivity by minimizing steps and touchesAnalyzes Store reports to evaluate controllable expenses and overall Store performanceAddresses variances to Company standards with action plans, in partnership with the District ManagerEnsures proper scheduling of Associates to meet business objectivesAccepts special assignments as directed by LeadershipResponsible for payroll administration including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
Organizational DevelopmentRecruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt AssociatesStrives to reduce Store turnover through selection, training and motivation; utilizes retention tools and ensures required training is completed timelyAddresses personnel and performance issues including coaching, warnings, progressive discipline and termination when neededEnsures compliance with Ross personnel policies and proceduresManages Associate relations issues in consultation with the District ManagerEnsures compliance with State, Local and Federal regulations
Expense ControlLeads expenditures to be within budgetControls payroll hours to plan and adjusts to business trends
Maintaining a Safe & Secure EnvironmentMaintains adherence to Company safety policies and ensures the safety of Associates and CustomersEnsures all Associates understand and can execute emergency operating procedures
Customer ServiceTreats Customers, Associates, and leaders with respectDemonstrates courtesy, friendliness, and professionalism; recognizes Associates via recognition programsExecutes Customer service programs and Merchandise Presentation through training and supervisionSupervises and coaches Retail Associates in providing efficient service at registers, Customer Service desk, fitting rooms, and on the sales floor
Personal And Store BrandLeads Store Associates in professional appearance per the Company Dress CodeRepresents and supports the Company brand at all timesMaintains a clean, neat, easy-to-shop environmentMaintains high housekeeping standards with the help of maintenance personnel and Ross Associates
Merchandise Processing and In-Store MarketingEnsures recovery, sizing and markdowns meet Company standards; assigns tasks and follows upEnsures merchandise is presented and organized per guidelinesUrgently processes merchandise to the sales floor within the Company timeframe
Loss PreventionTrains Associates on Loss Prevention programs to achieve store shortage goalsSafeguards confidential information and assets; demonstrates integrity and honestyLeads the annual inventory process per guidelinesMonitors mark-out-of-stock policy for proper administration
CompetenciesManages Work ProcessesBusiness AcumenPlans, Aligns & PrioritizesBuilds TalentCollaboratesLeading by ExampleCommunicates EffectivelyEnsures Accountability & Execution
Qualifications And Special Skills RequiredFive or more years of Store management experience in a retail environmentHigh level of Customer serviceAbility to lead, manage, motivate and communicate positively to Store Associates at all levelsAbility to train, coach and develop Associates at all levelsAbility to organize and prioritize tasks, develop a schedule and execute to achieve resultsFluency in EnglishIndependent judgment and discretionAbility to work evenings and weekends
Physical Requirements / ADAAbility to use Store equipment and spend up to 100% of time standing, walking, and moving around the Store. Ability to bend, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment and ladders. Ability to perform basic retail calculations.
Supervisory ResponsibilitiesDirect supervision of the Assistant Store Manager, Area Supervisors and all Retail Associates.
DisclaimerThis job description summarizes primary duties and responsibilities and is not comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion based on skills, abilities and experience. We are committed to a diverse workforce and comply with all applicable laws prohibiting discrimination.
Compensation: The base salary range for this role is $71,074 - $111,054. The range depends on experience, skills, qualifications, education, seniority, and location.
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Created: 2025-10-06
